Customer Care Team Lead Las Vegas, Nevada

3 weeks ago

Los Angeles, United States CareerBuilder Full time

Customer Care - Customer Support Full-time
Description

JOB TITLE: Customer Care Team Lead
WORK SCHEDULE: Flexible
Who We Are:
Sunbit

builds financial technology for real life. Our technology eases the stress of paying for lifes expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
Sunbit is a fast-growing technology company focused on reducing stress from daily purchases. We are looking for a passionate, ambitious, high-integrity Team Lead to join us in our Las Vegas, NV office. As a Team Lead, you will work closely with the Customer Care Supervisor to motivate, train, and coach a team of Customer Care Agents. This is an exciting opportunity for a reliable, driven, and energetic professional who has a demonstrated ability to work well with others, lead by example, and communicate effectively. You will be responsible for upholding Sunbits Customer Care Core Values and ensuring they are also demonstrated by your team.
Please Note: This position is in a Call Center, in office (non-remote) environment
Requirements

What Youll Be Doing:
Provide customer service in the form of inbound and outbound calls and/or emails
Help hire and train new employees
Oversee and assess agent activity
Coach agents to gain knowledge and skills for excellent customer service
Assist with questions and/or escalations
Monitor agent performance and provide feedback to Customer Care Supervisor
Help to develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
What You Bring to the Table:
Outstanding verbal and written communication skills
Proven ability to get along with varying personalities
Ability to adapt and be flexible
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts when required
Great people skills and ability to build rapport
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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