Customer Care Lead

3 weeks ago


Los Angeles, United States Madhappy Full time

At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in.We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication between us and our customers. For this position, we are looking for someone to manage the customer experience team, and implement the most efficient systems to ensure an optimized customer experience. You will act as the brand voice and set the standards for how we interact with our community.What you will work on:Learn and understand Madhappy dialogue to effectively respond to customer inquiriesManage and respond to inbound customer support questionsManage the hiring, onboarding, scheduling and daily processes of the CX teamDevelop and constantly update all CX processes, from internal communications, to reporting, to brand values and more.Work collaboratively with CX team to ensure proper education of Madhappy brand, and best care practicesManage returns and backorders through online portal and in-house processingContinue to implement new processes into each system for most efficient, and accurate outcomesWork with the CX team to fulfill out orders out of the Madhappy HQEnsure the most optimized FAQ and returns portal for seamless customer experiencesWork with external shipping partners to resolve issuesCollaborate closely with production and marketing to ensure CX team is informed of all the nuances with each releaseUtilize external platforms to streamline and log inquiriesAssist in office management: including organizing of the office, moving product and preparing pieces for fulfillmentPrepare monthly reports to present internally, tracking CX KPIs and growth initiativesRecommend new and innovative ways to make our customer support systems most efficientQualifications:Customer support experience (3+ years)Optimistic and energeticExcellent verbal and written communication and interpersonal skillsEffective collaborator with other team membersMust have a carMust live in LASolutions-orientedAttention to detailExtremely organizedPassion for our mental health mission#J-18808-Ljbffr

by Jobble


  • Customer Care Lead

    2 months ago


    Los Angeles, United States Madhappy Full time

    At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in. We are looking to hire a full time...


  • Los Angeles, United States Lineage Logistics Full time

    Customer Care Representative Lead page is loaded **Customer Care Representative Lead** **Customer Care Representative Lead** locationsLos Angeles, CA (Los Palos Street) time typeFull time posted onPosted Yesterday job requisition idR0032211 Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Lead Customer Solution Center Service Representative **Job Category**:Customer Service**Department**:Customer Solution Call Center**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:11178**Salary Range**: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)- Established in 1997, L.A. Care Health Plan is an independent...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $55, Min.) - $69, Mid.) - $82, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Salary Range:  $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)   Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...


  • Los Angeles, United States Sunbit Full time

    Customer Care - Customer Support · Full-time Description JOB TITLE: Customer Care Team Lead WORK SCHEDULE: Flexible Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee...


  • Los Angeles, United States Madhappy Limited Full time

    **Customer Care Specialist** at Madhappy Los Angeles, CA **Customer Care Specialist** At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a...


  • Los Angeles, United States University of California Full time

    Description The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to UCLA Health IT Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat,...


  • Los Angeles, United States Dunn-Edwards Full time

    ** Customer Service Lead, CA Job 401.21** **Job Category****:** Store **Requisition Number****:** CUSTO06639 Showing 1 location **Job Details** **Description** There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable...


  • Los Angeles, United States M13 Full time

    One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team. As Customer Support Lead you will: Lead and scale a...


  • Los Angeles, United States UCLA Health Full time

    JOB DUTIES Description The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways.There are multiple customer entry points to UCLA Health IT Customer Care ranging from: phone, face-to-face, email, self-service...


  • Los Angeles, United States M13 Full time

    One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team.As Customer Support Lead you will:Lead and scale a team...


  • Los Angeles, United States American Airlines Full time

    **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five...


  • Los Angeles, California, United States M13 Full time

    One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team. As Customer Support Lead you will: Lead and scale a...


  • Los Angeles, United States ACCO Engineered Systems Full time

    **Customer Care Specialist** **Location:** Pasadena, CA We are looking for a **Customer Care Specialist** to join our **Pasadena Office!** section with current news and events. Under the direction of the Manager of Business Process, this position is responsible for resolving Customers issues or disputes in a timely manner that supports customer retention....


  • Los Angeles, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...


  • Los Angeles, United States Worldwide Flight Services Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Lead Care Manager

    6 days ago


    Los Angeles, United States American Truecare Full time

    Job DescriptionJob DescriptionJob type: Full-time Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m. Location: Los Angeles, CA 90011 Position Summary We are seeking energetic, reliable professionals with experience in healthcare and case management to join our Enhanced Care Management Team in Los Angeles, CA as a non-clinical Lead Care Manager. In addition to...