IT Systems/Business Analyst

3 weeks ago

Austin, United States CareerBuilder Full time

Systems/Business Analyst Enterprise Applications
Position Overview:
The Systems/Business Analyst - Enterprise Applications is part of Kendra Scotts Information Technology team that supports a portfolio of enterprise-wide applications and integrations. This role will provide application analysis and support of Kendra Scotts ERP (QAD) systems, Oracle Inventory/Merchandising and Demand Forecasting systems, and their integrated solutions. They have a solid understanding of the ERP functions and related business processes, including inventory management, sourcing, purchase and replenishment ordering, item/price management, and financials. They work across multiple technology teams, business stakeholder functional areas, implementation partners and application vendors to design, implement, and support software solutions and improve business processes to ensure they meet existing and future business requirements.
Primary duties of this position:
Daily operational system support and issue management
Application management activities (system administration, upgrades, patching, etc.)
System enhancements and/or reporting request
Participate in projects throughout all phases of the SDLC
Project, technical, and operational support documentation
End user documentation and training
Project management of small-medium enhancement projects
Key Job Responsibilities:
Provide daily operational support as issues occur in the owned applications and integrations working with service desk, senior team members, business users and application vendor(s) as needed
Work with application vendor(s) to manage and coordinate scheduled system maintenances, updates and patches
Communicate the impact of system changes and/or downtimes and coordinates the required actions across the technology and business teams
Regularly meet with decision makers and end users from the various business departments (Accounting, Production, Sourcing, Wholesale, Merchandizing, Planning and Allocation, Fulfillment, Retail) to understand changing business needs
Review and analyze the efficiency of the existing systems and develop strategies for improving or further leveraging it
Work with the business stakeholders to evaluate and continuously improve business processes
Work with management and PMO on projects and programs as it relates to Enterprise Applications and their integrations
Evaluate level of effort and articulate technical requirements; identify impacts, risks and benefits of alternative solutions
Support SDLC during the design process, gathering and documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing, cutover, go live and post go live activities.
Independently manage small-medium application enhancement projects through SDLC
Create technical and end user documentations and training of system modifications and business process changes
Provide ongoing training, mentoring and technical guidance to peer business analysts and the rest of the technology team as applicable
Qualifications and Skills
Bachelors degree, preferably in Information Systems or equivalent with a minimum of 3-5 years of experience as a Business or Systems Analyst
Prior Retail ERP Systems experience is a must
Knowledge of Oracle Merchandising, Oracle Retail Demand Forecasting, Oracle Financials is preferred
Retail environment experience is preferred
Prior knowledge of Product Development/Lifecycle and Vendor Portal/EDI applications is preferred
Demonstrated project management abilities and delivering small/medium change requests
Experienced in the implementation of software solutions
Worked with multiple, cross-functional business area managers and stakeholders and influenced the resolution of conflicting objectives, successfully delivering business process and system solutions
Proven track record in meeting deadlines
Background working on cloud-based solutions
Must possess strong analytical and problem-solving skills to devise solutions to complex problems
Excellent communication skills; able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies
Collaborative and effective at building consensus across the organization
Highly organized, responsible, and dependable
Innovative and solution-oriented
Can easily adapt to fast fast-paced, constantly changing environment
Works independently, with limited guidance with the ability to efficiently manage multiple tasks

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