Call Center Rep

4 months ago

Urbana, United States Carle Full time

Call Center Rep - CMH Call Center

+ Department: Call Center - CMH

+ Entity: Peoria Service Area

+ Job Category: Clerical/Admin

+ Employment Type: PRN - As Needed

+ Job ID: 41894

+ Experience Required: 1 - 3 Years

+ Education Required: Not Indicated

+ Shift: As Needed

+ Location: Peoria, IL

+ Usual Schedule: As needed

+ On Call Requirements: NA

+ Work Location: Methodist Medical Center

+ Weekend Requirements: As needed

+ Holiday Requirements: As needed/ 1 holiday per year

Email a Friend Save Save Apply Now

Position Summary:

This position supports the communication needs of the Medical Center staff, Physicians and their patients, the general public and answering services, by directing all telephone traffic to their appropriate locations in an efficient and courteous manner. This position also provides paging services for announcements, emergent conditions, physicians, and personnel contacts.

Qualifications:

EXPERIENCE REQUIREMENTS 1-3 years of experience in/with people of different persuasions displaying interpersonal and communication skills necessary to answer calls, relay messages, and provide accurate and concise information. ADDITIONAL REQUIREMENTS Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel to other Carle Health Peoria region facilities/hospitals. Required to drive your own vehicle for business purposes. SKILLS AND KNOWLEDGE Writes, reads, comprehends and speaks fluent English. Maintain confidential information. Microsoft Office Computer knowledge skills. Multicultural sensitivity. Possesses courteous and effective telephone etiquette. Possesses ability to prioritize and maintain organization in essential functions/responsibilities.

Essential Functions:

Provides efficient and timely call handling Maintains a 95% average in answer time Maintains a 95% average in being in the ON position on the switchboard Handles the customers request and keeps the pace of the call moving and manages call time effectively Directs calls to the appropriate destination Determines the caller's needs and refer the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic. These occurrences are reported to the Lead Customer Service Representative or Manager for review and action Verifies caller identity and provides accurate information to the customer Demonstrates good procedures skills; knows location of policy and procedures manual Follows call guidelines and scripts Uses systems tools (faxing, paging, status's, transfer/dial keys, etc.) Customer Interaction and Relationship Listens to and empathizes with customers; acknowledges customer concerns Gathers information to determine customer's needs Applies problem solving skills and solved the inquiry effectively. Communicates information about the resolution of the inquiry to the customer clearly and completely Controls the pace and flow of the conversation Responds to Stats, Disasters, and Codes following policies and procedures Monitors and responds to access controls, panic alarms, fire computer and alarms, intercoms and CCTV monitors Acknowledges incoming Security calls or alarms and dispatches Security Officers to the appropriate locations Maintains and enhances their knowledge and capabilities during emergency and non-emergency situations, performing multiple duties rapidly, calmly, and effectively to achieve the responses needed Keeps abreast on all call disasters and security policies Contacts appropriate personnel for all codes, disasters and stats

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

  • Patient Registration Rep Clinic

    3 months ago

    Urbana, United States Carle Full time

    Patient Registration Rep Clinic + Department: RMH-Primary Care + Entity: Olney Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 45415 + Experience Required: None + Education Required: Not Indicated + Shift: Evening + Location: Olney, IL + Usual Schedule: M-F 11a-8p + On Call Requirements: No + Work Location: Richland...

  • Revenue Cycle Regional Rep 2

    1 month ago

    Urbana, United States Carle Full time

    Revenue Cycle Regional Rep 2 + Department: Revenue Cycle - CFH_10_19 + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46609 + Experience Required: 1 - 3 Years + Education Required: HS Diploma/GED + Shift: Day + Location: Bloomington-Normal, IL + Usual Schedule: M-F 8a - 4:30p + On Call...

  • Patient Access Rep ED 1

    1 month ago

    Urbana, United States Carle Full time

    Patient Access Rep ED 1 - BMC Pt Access + Department: Patient Access - BMC_10_36 + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46173 + Experience Required: 1 - 3 Years + Education Required: Not Indicated + Shift: Day + Location: Bloomington-Normal, IL + Usual Schedule: 7am to 7pm/every other...

  • Customer Service Rep

    5 months ago

    Urbana, United States Carle Full time

    Customer Service Rep + Department: Patient Financial Services + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 41766 + Experience Required: 1 - 3 Years + Education Required: HS Diploma/GED + Shift: Day + Location: Urbana, IL + Usual Schedule: M - F 8am - 5pm + On Call Requirements: NA + Work...

  • Patient Access Rep ED 1

    1 month ago

    Urbana, United States Carle Full time

    Patient Access Rep ED 1 - BMC Pt Access + Department: Patient Access - BMC_10_36 + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46173 + Experience Required: 1 - 3 Years + Education Required: Not Indicated + Shift: Day + Location: Bloomington-Normal, IL + Usual Schedule: 7am to 7pm/every other...

  • Customer Service Rep

    4 months ago

    Urbana, United States Carle Full time

    Customer Service Rep - Self Funded + Department: HA - Customer Solutions + Entity: Health Alliance + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 43171 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Champaign, IL + Usual Schedule: M-F 8am-5pm + On Call Requirements: N/A + Work...

  • Pt Svc Rep 1

    4 weeks ago

    Urbana, United States Carle Full time

    Pt Svc Rep 1 - Ortho + Department: Orthopedics - Sports Med_10_48 + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46731 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Urbana, IL + Usual Schedule: Monday - Friday, 8:00a-5:00p + On Call...

  • NICU Registered Nurse

    4 weeks ago

    Urbana, Illinois, United States Fidelity on Call, LTD Full time

    Job SummaryAs a Registered Nurse in our NICU, you will provide high-quality patient care to critically ill newborns and their families. Your expertise will be essential in developing and implementing individualized care plans, collaborating with the healthcare team, and ensuring seamless communication with families.Key ResponsibilitiesDeliver comprehensive...

  • Certified Medical Assistant

    1 day ago

    Urbana, United States Carle Full time

    Certified Medical Assistant - CMA Medication Renewal Center + Department: Med Renewal Center + Entity: Champaign-Urbana Service Area + Job Category: Patient Care + Employment Type: Full - Time + Job ID: 46120 + Experience Required: None + Education Required: HS Diploma/GED + Shift: Variable + Location: Champaign, IL + Usual Schedule: Five 8 hour shifts per...

  • Certified Medical Assistant

    2 months ago

    Urbana, United States CARLE Full time

    Are you looking for a change? Interested in achieving improved work/life balance? Maybe looking for a position away from direct contact patient care?The Medication Renewal Center can offer you this and more! The Medication Renewal Center is part of the dynamic support for our patients and their medication needs. The Certified/Registered Medical Assistant...

  • RN - Outpatient Dialysis Center

    2 months ago

    Urbana, United States Carle Foundation Hospital Full time

    RN - Outpatient Dialysis Center Department: OP Dialysis Center - CPRH Entity: Peoria Service Area Job Category: Nursing Employment Type: Full - Time Job ID: 40043 Experience Required: 1 - 3 Years Education Required: Not Indicated Shift: Variable Location: Peoria, IL Usual Schedule: 3-12s, 0400-1700; M-Sat On Call Requirements: no Work Location:...

  • Travel Nurse RN

    4 weeks ago

    Urbana, Illinois, United States Care Team Solutions Full time

    Job Title: Travel Nurse RN - Med Surg OpportunityJob Description:Care Team Solutions is seeking a travel nurse RN for a Med Surg position. This is a 13-week contract with 48 hours per week, 12-hour shifts. The ideal candidate will have 2+ years of recent experience in Med Surg.Benefits:Weekly payHoliday PayGuaranteed Hours401k retirement planWellness and...

  • Patient Support and Access Center Specialist

    4 months ago

    Urbana, United States Carle Full time

    Patient Support and Access Center Specialist + Department: Scheduling Center + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 44091 + Experience Required: 1 - 3 Years + Education Required: HS Diploma/GED + Shift: Variable + Location: Champaign, IL + Usual Schedule: Variable; 7a-11p + On Call...

  • RN - Addiction Recovery Center

    4 days ago

    Urbana, United States Carle Foundation Hospital Full time

    RN - Addiction Recovery Center Department: Addiction Recovery Cntr - CTP Entity: Peoria Service Area Job Category: Nursing Employment Type: PRN - As Needed Job ID: 43587 Experience Required: Not Indicated Education Required: Technical/Vocational degree Shift: Variable Location: Peoria, IL Usual Schedule: PRN On Call Requirements: none Work...

  • Patient Support and Access Center Specialist

    1 week ago

    Urbana, United States Carle Full time

    Patient Support and Access Center Specialist + Department: Patient Support & Access Cntr + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 44091 + Experience Required: 1 - 3 Years + Education Required: HS Diploma/GED + Shift: Variable + Location: Champaign, IL + Usual Schedule: Variable; 7a-11p +...

  • RN - Addiction Recovery Center

    1 month ago

    Urbana, United States Carle Full time

    RN - Addiction Recovery Center Department: Addiction Recovery Cntr - CTP Entity: Peoria Service Area Job Category: Nursing Employment Type: Full - Time Job ID: 44998 Experience Required: None Education Required: Associates Degree Shift: Evening Location: Peoria, IL Usual Schedule: 4:00pm - 12:30am On Call Requirements: none Work...

  • RN - Addiction Recovery Center

    2 weeks ago

    Urbana, United States Carle Full time

    RN - Addiction Recovery Center Department: Addiction Recovery Cntr - CTP Entity: Peoria Service Area Job Category: Nursing Employment Type: Full - Time Job ID: 44998 Experience Required: None Education Required: Associates Degree Shift: Evening Location: Peoria, IL Usual Schedule: 4:00pm - 12:30am On Call Requirements: none Work...

  • Nurse - care unit - medical center

    4 weeks ago

    urbana, United States TravelNurseSource Full time

    TravelNurseSource is working with Fusion Medical Staffing to find a qualified Pediatrics RN in Urbana, Illinois, 61801!Pay Information$1,977 to $2,382 per weekAbout The PositionFacility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 11/25/2024Assignment Length: 13Shift: DaysCall Off Policy: Please Contact for InfoJob Quantity: 1Type:...

  • Nurse - care unit - medical center

    1 month ago

    urbana, United States TravelNurseSource Full time

    TravelNurseSource is working with Fusion Medical Staffing to find a qualified NICU RN in Urbana, Illinois, 61801!Pay Information$1,960 to $2,362 per weekAbout The PositionFacility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 11/18/2024Assignment Length: 13Shift: DaysCall Off Policy: Please Contact for InfoJob Quantity: 1Type: TravelJob...

  • Nurse - care unit - medical center

    3 weeks ago

    urbana, United States TravelNurseSource Full time

    TravelNurseSource is working with Fusion Medical Staffing to find a qualified Med/Surg RN in Urbana, Illinois, 61801!Pay Information$1,960 to $2,362 per weekAbout The PositionFacility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 11/25/2024Assignment Length: 13Shift: NightsCall Off Policy: Please Contact for InfoJob Quantity: 1Type:...