Customer Service Representative
6 days ago
Responsibilities
- Serve as the first point of contact, addressing inquiries from families and the community regarding our services.
- Provide accurate information about programs and resources to assist families effectively.
- Handle phone calls, emails, and in-person inquiries with compassion and professionalism.
- Maintain detailed records of inquiries and services provided for follow-up and reporting purposes.
- Collaborate with staff to ensure seamless referral to appropriate programs and services.
- Assist in the development of outreach materials to promote our services within the community.
- Participate in training and professional development opportunities to enhance customer service skills.
Requirements
- High school diploma or equivalent; a degree in social work, communications, or a related field is preferred.
- Proven experience in customer service or a related field, ideally within a nonprofit or social services setting.
- Strong communication skills, both verbal and written, with a focus on empathy and understanding.
- Ability to handle sensitive and confidential information with discretion and professionalism.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficient in using computer systems, databases, and office software applications.
- A genuine passion for service, a strong desire to help families in crisis, and an understanding of community resources.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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