Customer Service Representative Office Manager

3 weeks ago

Spokane, United States FASTSIGNS #281501 Full time

Benefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development At FASTSIGNS of Spokane, we're looking for an experienced person to fill a combination role of Customer Service Representative / Office Manager. The position is approximately 70% Customer Service Representative and 30% Office Manager. Key Responsibilities: Customer Service Representative: Be the go-to expert for our walk-in, email, e-commerce, and phone customers seeking to purchase signage. Engage in meaningful client conversations, offering consultative sign sales solutions that meet our clients' needs. Generate timely client quotes for the recommended client signage solution. Ensure accurate record-keeping of quotes, sales, work-in-progress, and completed projects. Collaborate with the team to ensure signage project accuracy and timely completion. Manage the client project from consultation, quote, order, through production to completed installation to ensure quality project completion and customer satisfaction. Coordinate signage delivery or installation schedules. Properly close the project and obtain final project payment. Office Manager: Administrative Management: Oversee all office functions, including answering phones, handling correspondence, and maintaining office supplies. Financial Management: Handle invoicing, bill payments, and overdue accounts receivable collection to ensure financial accuracy and efficiency. Office Equipment and Technology: Ensure the proper functioning of office equipment and software. Inventory Management: Monitor and manage office inventory, placing orders for materials and supplies as needed. Policy Implementation: Develop and enforce office policies and procedures to maintain a productive and safe work environment. Ideal Qualifications for FASTSIGNS Customer Service Representative / Office Manager: Previous office manager experience Previous retail or counter sales experience High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Someone who enjoys interacting with clients and working to exceed client expectations Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate. #J-18808-Ljbffr

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