Customer Service Representative

2 months ago

Spokane, United States FASTSIGNS #281501 Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

At FASTSIGNS of Spokane, we're looking for an experienced person to fill a combination role of Customer Service Representative / Office Manager. The position is approximately 70% Customer Service Representative and 30% Office Manager.

Key Responsibilities:

Customer Service Representative:
  • Be the go-to expert for our walk-in, email, e-commerce, and phone customers seeking to purchase signage.
  • Engage in meaningful client conversations, offering consultative sign sales solutions that meet our clients' needs.
  • Generate timely client quotes for the recommended client signage solution.
  • Ensure accurate record-keeping of quotes, sales, work-in-progress, and completed projects.
  • Collaborate with the team to ensure signage project accuracy and timely completion.
  • Manage the client project from consultation, quote, order, through production to completed installation to ensure quality project completion and customer satisfaction.
  • Coordinate signage delivery or installation schedules.
  • Properly close the project and obtain final project payment.
Office Manager:
  • Administrative Management: Oversee all office functions, including answering phones, handling correspondence, and maintaining office supplies.
  • Financial Management: Handle invoicing, bill payments, and overdue accounts receivable collection to ensure financial accuracy and efficiency.
  • Office Equipment and Technology: Ensure the proper functioning of office equipment and software.
  • Inventory Management: Monitor and manage office inventory, placing orders for materials and supplies as needed.
  • Policy Implementation: Develop and enforce office policies and procedures to maintain a productive and safe work environment.
Ideal Qualifications for FASTSIGNS Customer Service Representative / Office Manager:

  • Previous office manager experience
  • Previous retail or counter sales experience
  • High school diploma or equivalent
  • Outgoing, responsive, eager to learn and has the ability to build relationships
  • Great listening and organization skills
  • Someone who enjoys interacting with clients and working to exceed client expectations
  • Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today

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