Customer Service Representative

6 months ago

Spokane, United States Fred's Appliance Full time

Fred's Appliance is looking for inbound call takers for our Customer Care department.

Job Description:

As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound calls will include answering appliance questions, resolving immediate customer concerns, rerouting customers to the right department, and scheduling technician to a customer's home.

What we offer:

  • Set schedule Monday through Friday, 8:00 AM to 5:00 PM
  • No weekends, evenings or holidays
  • Vacation and sick/personal leave (after qualification period)
  • Medical Benefits (after qualification period)
  • 401K contribution (after qualification period)
  • Room to grow
The right candidate would have the following skills:
  • Great communication skills
  • Typing speed with corrections of no less than 35 wpm (50+ preferred)
  • Proficient in Office 2013+ and Windows 10
  • Good organization and time management
  • Attention to customer care
Preferred Experience:
  • Customer Service
  • Scheduling software or point of sale software
  • Dispatch and routing of vehicles


Compensation: $16.00 - $18.00 per hour

Independent Retail offers a myriad of opportunities for people of all backgrounds

When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?

Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country

If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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