Front Desk Representative
3 days ago
About Us: DoubleTree Suites Phoenix Airport is a renowned hotel chain committed to delivering exceptional customer service and ensuring a comfortable stay for our guests. We are seeking a motivated and friendly Front Desk Representative to join our team.
Salary: The estimated annual salary for this role is $43,000 - $55,000 based on the location and industry standards in Phoenix, Arizona.
Job Description: As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, resolving any issues that may arise, and ensuring a smooth check-in/check-out process. Your primary goal will be to create a positive experience for our guests and make them feel welcome and valued.
Responsibilities:
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Process guest arrivals, departures, and room assignments.
- Manage the front desk operations, including answering phones, handling correspondence, and maintaining accurate records.
- Work collaboratively with other departments to ensure seamless service delivery.
- Provide information about hotel services, amenities, and local attractions.
- Maintain a clean and organized work area, adhering to hotel standards.
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