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Resident Services Coordin
4 months ago
According to prescribed policies and procedures, under the general supervision of the Property Manager, the Community Coordinator assumes responsibility for the coordinating Programs and services to help residents maintain a good quality of life .
Essential Functions and Basic Duties
- Assumes responsibility for coordinating programs and activities for residents on a group basis.
- Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service provides and discounts.
- Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
- Must be able to assist the elderly and persons with disabilities
- Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
- Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and Emergency assistance.
- Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
- Implements on site or mobile health services and screenings.
- Organizes and promotes resident involvement in on and off site programs.
- Assist the residents in building informal support networks with other residents, family friends.
- Engage volunteers within the community and property when appropriate.
- Assumes responsibility for related duties as required or assigned.
- Performs miscellaneous and specially requested tasks.
- Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisor.
- Adheres to all policies, procedures, terms and conditions of Envolve.
- Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
- Manages time independently, completing required tasks and documentation within identified time frames.
- Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
- Completes all professional training required by LEDIC Realty Company in a timely manner.
- Documentation
- Utilize appropriate documentation system to track all work done with residents.
- Completes all required paperwork with all residents who want to utilize the Community Coordination program.
- Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
- Submits Semi-Annual Performance Reports to HUD in order to maintain for the Community Coordination program at the property.
Performance Measurements
- Community Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs.
- Completes training as assigned in Individual Education Plan.
Qualifications
Education/Certification: A bachelor's degree in social work or related field is preferred.
Experience Required: Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served. Knowledge of HUD.
Skills/Abilities: Good communication, comprehension and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite, and World Wide Web.
Physical Activities and Requirements of this position
Vision: Normal: Consistent with standard workflow
With respect to said job description, following is an estimate of the daily time spent performing the following activities.
Frequently lift up to 10lbsOccasionally lift 20-25lbs
Working Conditions
Worker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
Worker is subject to work conditions that are somewhat disagreeable upon occasion. Elements such as noise, dust, heat and oil exist but not to the extent of being continuously disagreeable.
Mental Activities and requirements of this position
Reasoning Ability: Ability to apply common sense understanding to carry out detailed instructions.
Mathematics Ability: Ability to perform math skills including adding, subtracting, multiplying and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spread sheet).
Language Ability: Ability to speak, read, write and understand English.
Supervision Received: Occasional supervision. Employee works on a definite objective using a wide range of procedures. Plans and arranges his/her own work referring unusual matters to supervisor.
Working Conditions: Acceptable; some distractions
EEO M/F/D/V
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
