Personal Lines Customer Service Representative

4 weeks ago


Little Rock, United States The James Allen Companies Inc Full time

Job Title: Personal Lines Customer Service Representative Job Type: Full-Time Summary: We are seeking a motivated and customer-focused Personal Lines Customer Service Representative to join our dynamic team. The ideal candidate will provide outstanding customer service, manage client relationships, and assist with the day-to-day handling of personal lines insurance policies. This role is crucial for maintaining high client satisfaction and retention levels. Key Responsibilities: Handle all customer inquiries and service requests, ensuring timely and accurate responses. Manage a portfolio of personal lines accounts, including auto, homeowners, and umbrella policies. Process policy transactions such as endorsements, renewals, and cancellations with accuracy and attention to detail. Collaborate with insurance agents and underwriters to ensure client needs are met and policies are correctly issued. Assist clients in understanding their insurance coverages and needs, making recommendations when appropriate. Maintain detailed records of client interactions and transactions, updating internal databases and management systems. Contribute to team efforts by achieving related results as needed. Qualifications: High school diploma required. Minimum of 2 years of experience in customer service or insurance-related roles. Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members. Strong organizational skills and the ability to handle multiple tasks and priorities in a fast-paced environment. Proficiency in Microsoft Office Suite and insurance-related software platforms. State-issued license in personal lines insurance or willingness to obtain within a specified timeframe. #J-18808-Ljbffr



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