Account Management Manager

5 days ago

Lenexa, United States Quest Diagnostics Full time

Overview:

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. Its about providing clarity and hope.

The Account Management Manager (leadership opportunity) will manage and direct all aspects of customer/account management services. Implement and review relevant client processes, policies, and standard operating procedures. Responsible for service issue resolution at the account level. Coordinate integrated, standard account business review process and metrics delivery. This position plays a key role in reducing client attrition.

This is a hybrid role - 2 days remote/3 days in-office in Lenexa, KS.

Responsibilities:
  • Responsible for the supervision, coaching, monitoring, training, reviewing, performance management of assigned account managers.
  • Partners with the Sales management, Sales Ops, Client Engagement, to establish relationships and problem solving processes that are seamless to the external customer.
  • Oversees development and deployment of account management tiered structure to provide necessary services to all customers through acct management team.
  • Develop strategies for addressing chronic service failures to facilitate permanent resolution
  • Develop and execute action plans in order to achieve targets and MBOs
  • Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness
  • Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of accounts.
  • Responsible for deployment of external client communications, in conjunction with Marketing.
  • Ensure department compliance with all company policies and government regulations.
  • Monitor department expenses and keep travel spending in line with budget.


Qualifications:

Education Preferred:

  • BA / BS or equivalent experience. MBA Preferred.

Work Experience:

  • 5+ years of experience in a account manager/ service environment with a leadership role
  • 5 years previous health care or related experience
  • Previous experience in health screening preferred

Other:

  • Proficient desktop skills including MS Office
  • Demonstrated success in developing and motivating team members to reach objectives.
  • Broad understanding of the wellness or health screening business and its service requirements.
  • Excellent interpersonal, customer service and oral communication skills, including the ability to communicate complex issues clearly and concisely.
  • Development of problem trending management reports used in conjunction with business unit continuous improvement efforts.
  • Performance management of department and direct reports.
  • Strong influencing skills.
  • Customer Focus
  • Strong Decision Quality
  • Timely Decision Making
  • Interpersonal Savvy
EEO:

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

  • Account Manager

    4 weeks ago

    Lenexa, United States Scott Rice Full time

    Account Manager Scott Rice Office Works is one of the premier commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, government, and hospitality environments. At Scott...

  • Account Manager

    4 weeks ago

    Lenexa, United States Scott Rice Full time

    Job DescriptionJob DescriptionAccount ManagerScott Rice Office Works is one of the premier commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, government, and...

  • Account Manager

    4 weeks ago

    Lenexa, United States Auto Driveaway Franchise Systems LLC Full time

    Looking for the ability to make an impact as a key part of a rapidly growing, technology-enabled, and nationally focused transportation services company? If so, Auto Driveaway Truck Transport is seeking a strategic, energetic, and customer-focused team member to join the organization as an Account Manager supporting inside sales. In this role, the Account...

  • Client Account Manager

    1 week ago

    Lenexa, United States Onsite Logic Full time

    Job DescriptionJob DescriptionSalary: $52k-$62K DOEClient Account ManagerFull Job DescriptionWe are growing fast and are looking to add a client focused team member who has strong communication abilities, and most importantly, the desire to help others and make a real difference with clients’ needs. Our clients rely on us for their day-to-day technology...

  • Senior Accounting Manager

    2 weeks ago

    Lenexa, Kansas, United States Aston Carter Full time

    :We are looking for an Senior Accounting Manager to join our Accounting team. The Accounting Manager is responsible for driving and overseeing the Accounting functions of the Company including internal and external financial reporting requirements, preparation of financial results, maintenance of internal controls and the Company's accounting requirements....

  • Account Manager, Manufacturing

    4 weeks ago

    Lenexa, United States W.W. Grainger Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through i Account Manager, Manager, Manufacturing, Sales, Retail, Accounting

  • Senior Accounting Manager

    2 weeks ago

    Lenexa, Kansas, United States Aston Carter Full time

    Senior Accounting Manager role with a great company They are looking for someone who has strong accounting experience and has worked in the construction industry. AIA billing experience is highly preferred along with experience managing employees. Great opportunity for someone looking to grow in their career Job Description: + Manages accounting functions...

  • Sales/Account Manager

    1 month ago

    Lenexa, United States Easy Ice Full time

    Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team,...

  • Sales/Account Manager

    4 weeks ago

    Lenexa, United States Easy Ice LLC Full time

    Job DescriptionJob DescriptionWant a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon....

  • Sales/Account Manager

    4 weeks ago

    Lenexa, United States Easy Ice Full time

    Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team,...

  • International Accounting Manager

    2 weeks ago

    Lenexa, Kansas, United States AIT Worldwide Logistics Full time

    Sobre AIT: AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Americas-based supply chain solutions leader has relied on a consultative approach to build a global...

  • Sales Account Manager

    3 weeks ago

    Lenexa, United States CareerBuilder Full time

    Job Type Full-time Description Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek's mission is to enhance the quality of life globally by...

  • Sales/Account Manager

    2 weeks ago

    Lenexa, Kansas, United States Easy Ice Full time

    Want a fulfilling job that provides competitive pay and benefits? Join the team at Easy Ice! We're an expanding company that offers all-inclusive commercial ice machine subscriptions to business owners across the country. Since our establishment in 2009, we've been revolutionizing our industry and our growth shows no signs of stopping. As part of our team,...

  • Sales Account Manager

    4 weeks ago

    Lenexa, United States Splintek Inc Full time

    Job DescriptionJob DescriptionDescription:Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek’s mission is to enhance the quality of life...

  • Sales Account Manager

    4 weeks ago

    Lenexa, United States Splintek Inc. Full time

    Job DescriptionJob DescriptionSalary: DOESplintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek’s mission is to enhance the quality of life...

  • Account Manager, Manufacturing

    4 weeks ago

    LENEXA, United States Grainger Businesses Full time

      Work Location Type: Onsite    As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5...

  • Account Manager

    2 weeks ago

    Lenexa, United States Cope Plastics, Inc. Full time

    Job DetailsLevel Experienced Job Location Cope Plastics Inc Lenexa - Lenexa, KS Position Type Full Time Salary Range $50,000.00 Salary/year Travel Percentage None Job Category Sales Description!! New Location: LENEXA, KS 66219 !! Perfect fit for a passionate individual with a detailed approach to sales and customer service. Our goal is to provide excellent...

  • RNC Regional Account Manager

    2 weeks ago

    Lenexa, Kansas, United States Trane Technologies Full time

    At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Hotel General Manager

    2 weeks ago

    Lenexa, United States Hotel Management and Consulting Full time

    Hands-on extended stay experienced Hotel General Manager wanted for our WoodSpring Suites location in Lenexa, KS. Our Ideal Candidate: Adaptable. Energetic. Goal-Achiever. Economy Hotel experience. Strong professional history of leading & managing extended-stay hotels. Proven track record of sales & networking skills. Able to effectively hire, mentor, and...

  • Hotel General Manager

    4 weeks ago

    Lenexa, United States Hotel Management and Consulting Full time

    Hands-on extended stay experienced Hotel General Manager wanted for our WoodSpring Suites location in Lenexa, KS. Our Ideal Candidate: Adaptable. Energetic. Goal-Achiever. Economy Hotel experience. Strong professional history of leading & managing extended-stay hotels. Proven track record of sales & networking skills. Able to effectively hire, mentor, and...