Customer Success Manager
3 weeks ago
Lightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale and we're laser-focused on solving real problems for our customers with best-in-class innovative software solutions. We aim to help businesses around the world benefit from real time payments and build amazing new experiences for themselves and their customers. Lightspark is headquartered in Los Angeles but serving the world.
As a Client Success Manager, you will play a pivotal role in growing existing partner relationships, ensuring customer satisfaction and retention, while achieving key performance indicators. You will become an expert in the Lightspark product ecosystem, evangelize Lightspark products, and ensure partners are successful from the onboarding process to post-launch and beyond. You are emotionally intelligent, analytical, detail-oriented, and are hungry to grow in a fast-based environment. This role is based in Los Angeles at Lightspark headquarters.
WHAT YOU'LL BE DOING
- Partner with the Developer Experience team, Product, and additional cross-functional stakeholders to ensure the onboarding process is seamless, and the overall partnership is set-up for success.
- Develop and grow long-lasting relationships with existing partners, while examining risks and the growth opportunities.
- Provide proactive support to best support partner needs and be a point of escalation, if necessary.
- Deeply understand partners' needs, objectives, goals and continuously work closely with XFN partners to grow the success of the partnership.
- Measure and track key performance indicators, gather detailed feedback, and report on these metrics to the business and cross-functional stakeholders so Lightspark can continue to best serve its customers.
- Partner closely with cross-functional teams to align growth strategies and ensure a comprehensive approach to client success.
- Represent Lightspark at industry events, trade shows and networking functions.
- Compile and perform business reviews with partners.
- Bachelor's degree and a master's degree are a plus, but not required. We appreciate and acknowledge that some of the best talent comes from non-traditional backgrounds.
- 8+ years experience in client success, account management, client services, or partnerships, with a track record of driving growth and achieving meaningful results.
- 3+ years of experience building, managing and retaining high performing teams
- Excellent communication skills, both verbal and written, with the ability to present complex ideas and strategies effectively. High emotional intelligence is a must.
- Highly motivated self-starter with a strong desire to exceed expectations and grow within the organization.
- Strong ability to partner cross-functionally, and foster a collaborative and high-performance culture.
- Results-oriented mindset, with a focus on achieving targets, driving growth, and desire to continuously improve.
- A self-starter with deep comfort operating in ambiguity and frequent change, while still delivering results.
- Demonstrated experience navigating and thriving in a fast-paced, startup environment.
- Ability to work onsite in our HQ in Los Angeles, CA.
Lightspark is on a mission to build an open payment protocol for the Internet at scale and therefore we're committed to creating a more inclusive and diverse workplace to reflect the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
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