Sales Coordinator

3 weeks ago

Wilmington, United States Onix Group Full time

Summary of Sales & Events Coordinator Position:

At Hyatt Place & Riverfront Events, the Sales & Events Coordinator reports director to the General Manager. This is a support role, which requires experience in both Hotel Sales as well as Banquets and Catering. The responsibilities of this particular role include but are not limited to the following:

  • The Job Requirements outlined in the "General Summary," "Principal Duties and Responsibilities," and "Job Requirements" below, provided by Onix Hospitality in the section below.
  • Fielding inquiries and responding to leads in a timely manner.
  • Performing regular market research and sourcing new business opportunities.
  • Maintaining Hyatt Place Sales and Marketing Collateral.
  • Ensuring the meetings and events are executed properly and to the guests' satisfaction.
  • Cash handling responsibilities.
  • All other tasks as assigned by the Hotel General Manager
General Summary

The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business.

Principal Duties and Responsibilities
  • Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etc.
  • Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local community.
  • Complete outside sales calls as directed by Assistant General Manager/General Manager.
  • Process proposals and contracts as required, and follow up within five (5) work days.
  • Process returns of contracts and distribute through proper channels internally.
  • Maintain an accurate count of all Sales collateral.
  • Conduct post-function communication to review overall function.
  • Coordinate specific marketing initiatives involving revenue streams.
  • Firm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etc.
  • Have knowledge about room rates, packages, discounts and promotions.
  • Participate in site inspections, familiarization tours, trade shows and functions within the hotel.
  • Actively participate in industry and hotel training programs.
  • Develop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing area.
  • Actively seek opportunities to improve systems and procedures.
  • Attend all Sales meetings and other meetings as required
  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
  • Ability to register all guests, obtaining pertinent information, and ensuring proper credit is established.
  • Perform additional assignments as required.
Job Requirements
  • High school diploma or equivalent required.
  • Hospitality and/or customer service experience is preferred.
  • Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
  • Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
  • Must be able to speak and write the English language in an understandable manner.
  • Must be organized and detail oriented.
  • A valid driver's license is required.
  • Typing and computer skills are required.
  • Available to work when needed, including weekends, holidays, and nights.

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