Sales Coordinator

2 weeks ago

Wilmington, United States All Access Equipment Full time

**_SIGN ON BONUS OFFERED_**

**_Who we are_**

All Access Equipment is a leader in selling and servicing tracked aerial lift equipment in North America. We are the exclusive distributor of CMC aerial lifts in North America and we love it We have a passion for helping businesses work safely, efficiently and in some of the most hard to reach places you can imagine.

We work hard, have fun, and care about each other and our customers.

**_What we do_**

At All Access Equipment, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first class customer experience

Our Sales team provides our customers with solutions to their access needs. Our sales processing team is a key component of ensuring a smooth purchasing process for our customers.

**_The job_**

Our Sales Coordinators are at the heart of our sales department. In this position, the Sales Coordinator manages post-sale order processing and communication with customers, finance companies, and our internal teams.

We provide our customers with top-notch service, and this team ensures that we give our customers the best experience as they start their relationship with us.

In this position you will assist the Sales Operations Manager with inbound and outbound sales logistics, customer payment, and other internal back-office tasks.

We work with our customers, vendors, finance companies, delivery logistics companies and our internal team to ensure a fast and smooth sales process for our customers.

This position also may include office administrative work as assigned.

**_Who we are looking for_**

We are looking for a bright, energetic, and organized individual to take on this exciting opportunity If you are professional on the phone, enjoy interacting with customers and love helping others, this is the job for you Having a clear customer experience focus, sharp organizational skills, and project management experience will bring you great success in this role.

We leverage all the latest technology to best serve our customers. If being on the cutting edge of customer relationship management (CRM) systems excites you, then this is a great opportunity for you. We have an amazing team of experienced Service, Sales, and Training personnel all working together for our mission. If you like working on teams of driven individuals who love what they do, this is the right place for you

**Responsibilities**:

- Process inbound customer sales orders with high attention to detail
- Allocate serialized assets to sales orders
- Coordinate financing and payment arrangements with customers
- Ensure sales orders, payments, and other billing records are completed
- Work with internal teams to ensure order is fulfilled accurately and in a timely manner
- Communicate with customers regarding orders and fulfillment timelines
- Organize and maintain customer sales records
- Generate and review month-end reports
- Operate in Customer Relationship Management (Salesforce) system to keep sales order status and records up to date
- Provide administrative assistance to the sales team

**Requirements**:

- 2+ years working for a high-performing sales team
- 2+ years experience with CRM technology (e.g. Salesforce, Hubspot, Zoho, etc)
- Hands-on experience with an ERP (e.g. Sage, Accounting Seed, SAP, Dynamics, etc)
- Highly organized and detail oriented
- A good communicator who is candid, clear, friendly, and comfortable on the phone and with electronic messaging
- Related customer service experience
- Self-directed, with a natural willingness to follow-through until the task is complete
- Competent with office software suites (e.g. Microsoft Office, Google GSuite for Business)
- Associates degree

**Desired Qualifications**
- Experience in a sales assistant or coordinator role
- Experience working with finance companies
- Basic accounting understanding
- Ability to see the big picture
- Bachelor's degree in business, marketing, finance, or other related field

**Benefits**
- 8 Paid holidays
- 15 days PTO per year
- 401k
- FSA
- Health & Dental benefits options
- Tuition reimbursement (approval required)
- **No agencies, please.

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