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Customer Support Representative
2 months ago
Auxillium is the most unique call center in the US and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity We recognize that our employees are the reason for our success and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete.
About Our Client
Our client is a sports technology company with a passion for its customers and for having fun Our Client is looking for a highly motivated team player to join our outstanding customer service and technical support team. As a Consumer Support Representative, you will provide support to customers, manage case logs and resolutions, track orders, offer additional products where appropriate, and maintain an exceptional level of customer service.
Primary Functions:
Provide customer support for products and services.
Troubleshoot and resolve issues with product installation, general troubleshooting, and application assistance over the phone or by email.
Create and maintain tips and tricks solutions for online database and website.
Create and document customer contact history in the Client system.
Follow up to ensure resolution and customer satisfaction in certain situations.
Promote products and services.
Required Education, Experience, and Skills:
Education requirement: Currently enrolled in high school, high school diploma or equivalent. 6 months experience in a customer-focused position.
Customer service & knowledge of the golf industry or game, preferred.
Knowledge of technical support, application support, or gaming.
Technical proficiency with computers/mobile devices, software & iOS.
Excellent critical thinking skills, problem-solving and strategic thinking abilities.
Working knowledge of mobile applications and/or gaming and support devices.
Maintain a high degree of accuracy and great attention to detail.
Communicate effectively, professionally, clearly, and courteously with customers.
General knowledge of golf terminology and/or familiarity with the sport.
Ability to work in a fluid and ever-changing situation.
Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.
Job Location:
La Junta, Colorado, United States
Position Type:
90-day Probationary Period
Full-Time/Regular
Part-Time/Regular
Hours / Schedules:
Multiple schedules available, to be discussed at the interview.
Position Pay:
$14.75 per hour
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