AR Customer Service and Correspondence Specialist

2 months ago

Louisville, United States UofL Health Full time

Overview:

WE ARE HIRING
Location: 250 E Liberty Street Louisville, KY 40202


About UofL Health
UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.uoflhealth.org.

Job Summary:

The Accounts Receivable Customer Service Specialist answers incoming telephone calls, i.e., patients, insurance companies, physician offices, etc. regarding questions on hospital accounts. With resolution, assists patient/guarantor/insurance companies on inquiries of a patient account. Complete requests received via telephone or written correspondence such as a summary or itemized statement of charges, fax of UB, forward medical records to HIM Department, etc. Scan documentation into electronic filing system and determine if action is required. Take appropriate action as needed, to include updating insurance in patient accounting system and resubmitting hospital claims, researching, and taking appropriate AR balance adjustments, or forwarding information to appropriate department leaders for prompt resolution.

Responsibilities:

Under the direct supervision of an AR Support Service Manager, this position will provide Excellent Customer Service, including:

Percent of Time

Answer incoming calls promptly not to exceed the third ring.

25

Create solutions with compassion, listen to the caller without interruptions, be courteous, and respectful using sound judgement. Handle upset callers with a calm and positive manner.

25

Accept and process all credit card payments, scanned payment receipt to Power Chart and complete cash reconciliation sheet and attach payment receipt.

25

Document notes regarding all telephone calls/correspondence in the AR system daily in a clear and concise manner

25

  • Upon request, send patient or insurance summary or itemized statement of charges.
  • Work assigned accounts as directed while reaching daily productivity goals.
  • Attend seminars as requested.
  • Maintain compliance with all company policies, procedures, and standards of conduct.

Performs other duties as assigned.

Qualifications:

MINIMUM EDUCATION & EXPERIENCE

  • High School Diploma, or GED
  • 1 year of customer service, patient registration, billing or equivalent experience
  • Working knowledge of medical and insurance terms is desirable.

KNOWLEDGE, SKILLS, & ABILITIES

  • Ability to review, comprehend, discuss HCFA billing with Insurance or Government agencies.
  • Knowledge of general insurance requirements.
  • Experience working directly with EOBs and contractual adjustments.
  • General computer knowledge, working with electronic filing.
  • Ability to communicate verbally/in writing with professionalism.
  • Ability to meet productivity expectations.

  • AR Customer Service and Correspondence Specialist

    3 weeks ago

    Louisville, Kentucky, United States UofL Health Full time

    Job SummaryThe Accounts Receivable Customer Service Specialist plays a vital role in providing exceptional customer service to patients, insurance companies, and physician offices. This position requires strong communication skills, attention to detail, and the ability to resolve complex account issues in a timely and professional manner.Key...

  • AR Customer Service and Correspondence Specialist

    1 week ago

    Louisville, Kentucky, United States UofL Health Full time

    Job SummaryThe Accounts Receivable Customer Service Specialist is responsible for providing exceptional customer service to patients, insurance companies, and physician offices regarding questions on hospital accounts. With resolution, they assist patient/guarantor/insurance companies on inquiries of a patient account. They complete requests received via...

  • AR Customer Service and Correspondence Specialist

    3 months ago

    Louisville, United States UofL Health Full time

    Job Summary : The Accounts Receivable Customer Service Specialist answers incoming telephone calls, i.e., patients, insurance companies, physician offices, etc. regarding questions on hospital accounts. With resolution, assists patient/guarantor/insurance companies on inquiries of a patient account. Complete requests received via telephone or written...

  • AR Customer Service and Correspondence Specialist

    2 weeks ago

    Louisville, Kentucky, United States UofL Health Full time

    Job SummaryThe Accounts Receivable Customer Service Specialist plays a vital role in providing exceptional customer service to patients, insurance companies, and physician offices. This position is responsible for answering incoming calls, resolving account inquiries, and providing solutions with compassion and professionalism.Key ResponsibilitiesAnswer...

  • AR Customer Service and Correspondence Specialist

    2 weeks ago

    Louisville, Kentucky, United States UofL Health Full time

    Job SummaryThe Accounts Receivable Customer Service Specialist is a key member of our team, responsible for providing exceptional customer service to patients, insurance companies, and physician offices. This role requires strong communication skills, attention to detail, and the ability to resolve complex billing issues.Key ResponsibilitiesAnswer incoming...

  • AR Specialist

    1 month ago

    Louisville, United States Creative Financial Staffing Full time

    AR Specialist - Louisville, CO We're looking for an experienced AR Specialist to join a global leader where your contributions will be pivotal. This is your chance to step into an AR Specialist role that values your analytical expertise and teamwork. As an AR Specialist, you'll be part of a fast-paced company where your role will be essential to our...

  • AR Specialist

    1 week ago

    Louisville, CO, United States Creative Financial Staffing Full time

    AR Specialist - Louisville, COWe're looking for an experienced AR Specialist to join a global leader where your contributions will be pivotal. This is your chance to step into an AR Specialist role that values your analytical expertise and teamwork. As an AR Specialist, you'll be part of a fast-paced company where your role will be essential to our continued...

  • AR Refund Specialist

    2 weeks ago

    Louisville, Kentucky, United States UofL Health Full time

    Job Title: AR Refund SpecialistUofL Health is seeking a highly skilled AR Refund Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for analyzing and processing credit balances, ensuring accurate and timely refunds to patients and insurance companies.Key Responsibilities:Analyze and interpret electronic...

  • AR Refund Specialist

    3 weeks ago

    Louisville, Kentucky, United States UofL Health Full time

    Job Summary:As a key member of the UofL Health team, the AR Refund Specialist plays a crucial role in ensuring accurate and timely refunds to patients and insurance groups. This position requires strong analytical and communication skills, as well as the ability to work independently with minimal supervision.Responsibilities:Refund Processing: Determine...

  • Customer Service Representative

    1 month ago

    Louisville, Kentucky, United States J. Knipper and Company, Inc. Full time

    Customer Operations SpecialistWe are seeking a highly skilled Customer Operations Specialist to join our team at J. Knipper and Company, Inc.Key Responsibilities:Establish and maintain strong customer relationships with sound knowledge of order processing and conflict resolution.Work in a team-structured environment to provide exceptional customer service...

  • Customer Service Representative

    2 weeks ago

    Louisville, Kentucky, United States J. Knipper and Company, Inc. Full time

    Customer Operations SpecialistWe are seeking a skilled Customer Operations Specialist to join our team at J. Knipper and Company, Inc. This role is responsible for building and maintaining strong customer relationships through effective order processing and conflict resolution.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Operations Specialist

    3 months ago

    Louisville, United States J. Knipper and Company, Inc. Full time

    Customer relationships with sound knowledge of order processing and conflict resolution. Works in a. Answers and resolves customer inquiries within committed time frames. Establishes and maintains strong c team-structured environment to provide suppo Operations Specialist, Operations, Specialist, Customer Service, Manufacturing, Customer

  • Accounts Receivable Specialist

    2 weeks ago

    Louisville, Kentucky, United States AAPPTEC LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Accounts Receivable Clerk to join our team at AAPPTec, LLC. As an AR Clerk, you will be responsible for recording payments, maintaining accurate accounts receivable records, and providing exceptional customer service.Key ResponsibilitiesProcess daily credit card deposits and research charge...

  • AR Specialist

    2 weeks ago

    Louisville, Kentucky, United States LHC Group Full time

    Accounts Receivable Specialist OpportunityWe are seeking a skilled Accounts Receivable Specialist to join our team at LHC Group. As a key member of our HCBS Division, you will play a crucial role in ensuring timely and accurate payment of medical claims.About the RoleAs an Accounts Receivable Specialist, you will be responsible for conducting thorough...

  • Accounts Receivable Specialist

    2 weeks ago

    Louisville, Kentucky, United States AAPPTEC LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Accounts Receivable Clerk to join our team at AAPPTec, LLC. As an AR Clerk, you will be responsible for recording payments, maintaining accounts receivable records, and providing exceptional customer service.Key Responsibilities:Process daily credit card deposits and research charge backs,...

  • Customer Service Specialist

    2 weeks ago

    Louisville, Kentucky, United States Rainbow Blossom Full time

    Job Title: Customer Service/Produce SpecialistRainbow Blossom is seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Produce Specialist. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our...

  • Furniture Installation Specialist

    2 weeks ago

    Louisville, Kentucky, United States 1021 Specialist, LLC Full time

    Job SummaryWe are seeking a skilled Furniture Installer to join our team at 1021 Specialist, LLC. As a key member of our installation team, you will be responsible for ensuring that all furniture is properly assembled and installed to meet our high standards of quality and customer satisfaction.Key ResponsibilitiesAssemble and install furniture safely and...

  • Bilingual Customer Service Specialist

    3 months ago

    Louisville, United States Equifax Full time

    Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. T Customer Service Specialist, Customer Service, Bilingual, Specialist, Retail

  • Virtual/Work-at-Home - Customer Care Agent (Louisville, KY)

    5 months ago

    Louisville, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Louisville, KY)** **Department:** Ops-Hourly **Location:** Louisville, KY **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)**** If you...

  • Furniture Installation Specialist

    3 days ago

    Louisville, Kentucky, United States 1021 Specialist, LLC Full time

    Job DescriptionFurniture Installer at 1021 Specialist, LLCJob Responsibilities:Equipment Assembly and Installation: Safely and properly assemble equipment and/or furniture; ability to lift 50lbs.Maintenance and Tool Management: Maintain tools and equipment, use correct tools for the job.Effective Communication: Communicates effectively with management,...