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Customer Experience Coordinator

3 months ago

Belmar, United States Trinity Solar Careers Full time

The Client Resources/Customer Experience Coordinator is the companys first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customers experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. This position will be located at the Corporate HQ office in Wall, NJ.

Roles & Responsibilities

Manage and document all customer calls to resolve any customer concerns
Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern
Maintain consistent communication with customers, informing them of updates when necessary
Utilize organizational and time management skills to prioritize daily tasks and goals

Qualifications & Experience

Bachelors degree in a relevant field is a plus
2-3 years of direct or related customer service experience
Well organized, highly detail oriented
Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills
Capable of handling stressful situations and resolving customer complaints in a professional manner
Excellent written and verbal communications skills
Ring Central and Salesforce experience required
Fluent in Spanish is a plus, (verbal and written) but not required
Solar experience is a plus, but not required

What We Offer

Not just a career... but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

competitive compensation,
comprehensive benefits which include medical,
dental,
vision,
life insurance,
employee assistance program,
paid training,
a generous PTO program,
a 401k plan supported by a company match,
work-life balance
long term stability in a fast-growing industry
the satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
and much MORE

About Trinity Solar

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,700 team members and boasting over 70,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

'Veteran Friendly'

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