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Customer Service

1 month ago

Sacramento, United States Hiring Now Full time

The consumer comes first within the hospitality industry and that is no exception at Solstice, inc. Our Enrollment Specialists help the local markets by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Client Enrollment Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Client Enrollment Representatives hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Client Enrollment Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our clients customers. As a Client Enrollment Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Client Enrollment Representative consist of:

  • Understanding clients products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need and assist in their enrollment process
  • Keeping a record of customer interactions, processed orders, and service schedules
  • Taking initiative and demonstrating a can-do mindset, meeting challenges head-on no matter how difficult or stressful situations become
  • Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
  • Train and develop skills to learn to manage a team of Junior Client Enrollment Representatives