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Appointment Center Representative

2 months ago

Vancouver, United States Willamette Dental Full time

Starting wage from $17.00 to $21.00 per hour, depending on experience, with an earning potential range from $17.00 to $24.49 per hour.

Offering a generous new hire total compensation package which includes, but is not limited to:

  • Paid time off, holiday pay, 401K, medical, dental, vision, life, disability, license reimbursement and continuing education funds.

The Appointment Center Representative will provide quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers and office staff by utilizing scheduling guidelines. This position is also responsible for providing patients with thorough and accurate information.

  • Utilize Appointment Center scheduling guidelines for patient scheduling and offer alternatives topatients when appropriate.

  • Apply new patient distribution, access guidelines and correct appointment types to schedule patients.

  • Update patient information and enter appropriate treatment plan into the database.

  • Utilize call back list effectively.

  • Identify and correct scheduling errors promptly.

  • Confirm and verify insurance information, establish account and communicate payment procedures.

  • Provide thorough and accurate information to patients by directing, informing and addressing anypatient questions or concerns.

  • Comply with Companys safety, hazard communication and OSHA standards.

  • Follow opening and closing and emergency procedures.

  • Check and ensure equipment is in proper running order and is properly maintained.

  • Additional duties as assigned.


Job Qualifications

High school diploma or GED required and minimum of one year customer service or call center

experience required OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.

A minimum of one year healthcare and/or dental experience is desirable. Dental terminology desirable. Bilingual desirable. Previous computer experience required, including working knowledge of Microsoft Windows applications, keyboarding and 10-key skills.

Knowledge of:

  • Customer service best practices.

  • Microsoft Windows applications.


Skill in:

  • Communicating effectively and professionally with a wide range of audiences. Excellent listening and verbal communication skills.

  • Developing rapport and trust with customers.

  • Listening to the customer needs and identifying solutions and options.

  • Navigating in a Windows based environment.

  • Managing priorities effectively and maintaining organization.

  • Producing accurate and detailed work.


Ability to:

  • Deliver outstanding customer service.

  • Interpret and follow guidelines accurately.

  • Work cooperatively in a team environment.

  • Prioritize tasks and multi-task with strong organization skills.

  • Relate with others in a respectful, constructive manner.

  • Problem-solve and provide solutions.

  • Listen and show empathy.

  • Maintain a positive demeanor.

  • Adapt, accept and apply changes in policies, procedures and department requirements.

  • Embrace and promote companys model of practicing dentistry.

  • Uphold and exemplify the companys core values.

  • Represent the company in a professional manner to customer, employer groups, brokers, professional associations and the public.

  • Work on-site a minimum of 40 hours per week on average, five days per week, including occasional evenings and weekends as necessary.


Company Overview

We provide:

  • A stable, dentist-owned private company with an eye on the future.

  • Excellent benefits including:

  • Paid time off

  • 401k $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first

  • Medical, dental, life and disability insurances

  • Tuition reimbursement

  • A culture of inclusivity and respect in line with our core values of health, compassion, innovation and integrity.

  • Supportive community outreach dollars and encouragement to volunteer.

  • Thorough employee orientation and onboarding.


We are:

  • A provider and employer of choice in the Northwest for 50 years.

  • Dental insurance + providers in over 50 general and specialty offices in OR, WA and ID.

  • Dedicated to proactive care to facilitate the best possible outcomes.


Willamette Dental Group is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individuals race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

High school diploma or GED required and minimum of one year customer service or call center

experience required OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.

A minimum of one year healthcare and/or dental experience is desirable. Dental terminology desirable. Bilingual desirable. Previous computer experience required, including working knowledge of Microsoft Windows applications, keyboarding and 10-key skills.

Knowledge of:

  • Customer service best practices.

  • Microsoft Windows applications.


Skill in:

  • Communicating effectively and professionally with a wide range of audiences. Excellent listening and verbal communication skills.

  • Developing rapport and trust with customers.

  • Listening to the customer needs and identifying solutions and options.

  • Navigating in a Windows based environment.

  • Managing priorities effectively and maintaining organization.

  • Producing accurate and detailed work.


Ability to:

  • Deliver outstanding customer service.

  • Interpret and follow guidelines accurately.

  • Work cooperatively in a team environment.

  • Prioritize tasks and multi-task with strong organization skills.

  • Relate with others in a respectful, constructive manner.

  • Problem-solve and provide solutions.

  • Listen and show empathy.

  • Maintain a positive demeanor.

  • Adapt, accept and apply changes in policies, procedures and department requirements.

  • Embrace and promote companys model of practicing dentistry.

  • Uphold and exemplify the companys core values.

  • Represent the company in a professional manner to customer, employer groups, brokers, professional associations and the public.

  • Work on-site a minimum of 40 hours per week on average, five days per week, including occasional evenings and weekends as necessary.


The Appointment Center Representative will provide quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers and office staff by utilizing scheduling guidelines. This position is also responsible for providing patients with thorough and accurate information.

  • Utilize Appointment Center scheduling guidelines for patient scheduling and offer alternatives topatients when appropriate.

  • Apply new patient distribution, access guidelines and correct appointment types to schedule patients.

  • Update patient information and enter appropriate treatment plan into the database.

  • Utilize call back list effectively.

  • Identify and correct scheduling errors promptly.

  • Confirm and verify insurance information, establish account and communicate payment procedures.

  • Provide thorough and accurate information to patients by directing, informing and addressing anypatient questions or concerns.

  • Comply with Companys safety, hazard communication and OSHA standards.

  • Follow opening and closing and emergency procedures.

  • Check and ensure equipment is in proper running order and is properly maintained.

  • Additional duties as assigned.