Care Coordinator

3 months ago

Lawrenceville, United States View Point Health Full time
Description

View Point Health
Job Title: Care Coordinator (Engagement)Job Code: SST012/ Social Service Technician 3Shift: Full-Time (40 hours per week on average)Job Hours: Times May VaryBase Location: Centerville, GA. Division/Department/Program: Centerville Outpatient Center

We are looking for passionate, skilled, and dedicated staff to become part of our diverse team and provide day-to-day opportunities which support and guide individuals in achieving personal goals for maximum living.

View Point Health's Centerville Play Therapy & Resilience Training Center offers culturally, linguistically, and developmentally appropriate education & practice of resilience skills through play and family therapy focusing on infants through age 17 and their family. Engagement & Care Coordinator provides direct care to advance program and service engagement by identifying needs related to social determinants of health coordinating care for children and their family including referral, linkage, monitoring and follow up. Duties are performed in a fast-paced environment that requires abilities to demonstrate organization skills, professionalism, solution seeking skills, and motivation to serve the community.

Under broad supervision, provides a broad range of social services to patients/clients/consumers and their families. Conducts patient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May provide supportive counseling to consumers and families and/or serve as a liaison for social services. May perform case management duties. Performs lead worker functions.

Duties & Responsibilities:
  • Provides direct care coordination to enhance client and family engagement in services. Provides initial screening of client needs and assists the client in connecting to needed resources
  • Answers and screens telephone and email inquiries in a professional and courteous manner to provide clear and accurate program information
  • Responsible for engagement activities (e.g. communication with external partners, supports appointment scheduling/re-scheduling, in-person, telehealth and/or community visits with client and family, monitor no-show reports, etc.) to facilitate active connection to services and improve behavioral health outcomes
  • Uses social determinants of health and other screening/monitoring tools to identify client and family needs. Collects program specific information using the electronic health record to document activities and advocacy efforts
  • Establishes and maintains resource connections with external partners and community organizations, manages referral procedures, initiates and tracks linkage to care including discharges
  • Provides support with arranging primary care and other health appointments, therapy, and increases access to other resources that promote integrated care and family wellness.
  • Collaborates with interdisciplinary team to reduce behavioral health disparities and increase overall engagement in care
  • Connects client with community services, and provides follow-up and monitoring to ensure continuity of care among internal providers and between internal and external providers
  • Facilitates internal and external collaboration to develop person-centered or family-centered integrated client treatment plans
  • Interacts with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
  • Documents and maintains accurate and timely case notes
  • Assists clients with making and coordinating appointments, and obtaining supports necessary to keep appointments
  • Facilitates communication between providers within a schedule that meets outlined timeframes
  • Develops and maintains close working relationships with community service providers
Minimum Qualifications:

Bachelor's degree in a Social Services related field from an accredited college or university AND One year of experience in a Social Services related field OR High school diploma or GED AND Three years of experience in a Social Services related position OR One year of experience at the lower level Social Svcs Tech 2 (SST011) or position equivalent.

Preferred Qualifications
  • Experience with CareLogic or other ECR/EMR
  • At least 2 years' experience working in behavioral health care OR child and family serving organization
  • Bilingual - ability to read, write, and speak in Spanish and English
Requirements/Competencies:
  • Must be able to lift 20 pounds,
  • Requires long periods of sitting/standing,
  • Must be 21 years of age,
  • Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
  • Candidates for selection must pass a criminal background check (including fingerprinting).
  • Must pass a pre-employment drug screen and subject to random drug screens.
  • Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.
  • Other duties as assigned.
Benefits (for qualified employees):
  • State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
  • Paid New Hire Training
  • Company contributes additional 7.5% of salary to 401(a) Retirement Plan
  • No employee deduction for Social Security
  • Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
  • Supervision, training, and continuing education opportunities available


View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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