Guest Services Agent
4 days ago
Description
Join the East West Hospitality team at Old Greenwood in Tahoe, CA as a Guest Services Host, and be the driving force behind unforgettable guest experiences As the ultimate ambassador for Owners and Guests, you'll master the art of seamless check-ins, expertly handle transactions, and go above and beyond in responding to guest requests. With your knack for special arrangements and dedication to exceptional service, you'll leave a lasting impression on every guest. If you are ready to elevate your career and be a pivotal part of creating extraordinary moments at Old Greenwood, then we want to hear from you
Employment Status: Full Time, Year Round
Pay Rate: $22 - $24/hour, depending on experience
Duties Include:
Administrative Excellence
- Follow East West Hospitality (EWH) service standards and protocols for a seamless front office operation.
- Efficiently manage office supplies, handle deliveries, and maintain a clean, well-stocked reception area.
- Execute flawless check-in/out processes and update computer systems for accurate guest information.
- Skillfully handle HOA-related tasks, including key encoding, package coordination, and facilitating residence entrance.
- Manage the Request e-mail, ensuring prompt response and accurate creation of work orders and reservations.
- Demonstrate comprehensive knowledge of the Village and surrounding areas, utilizing ALICE for effective concierge services.
- Uphold EWH standards consistently, attending meetings, maintaining a professional appearance, and promoting a cooperative atmosphere.
- Proficient in writing routine reports and correspondence.
- Effective verbal communication skills with clients and team members.
- Clear communication abilities in person, over the phone, and through email.
- Comfort and skill in basic math operations.
- Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
Full-time role with weekend and holiday availability.
Job Preview Video
-
Front Desk Agent
1 week ago
Truckee, United States Vail Resorts Full timeVail Resorts, Inc. - JobID: D28966A9634A47D88DC9B80ACA1D90B1 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...
-
Guest Services Host
2 months ago
Truckee, United States East West Family Of Companies Full timeDescription Join the East West Hospitality team at the Village at Northstar in Tahoe, CA as a Guest Services Host and be the driving force behind unforgettable guest experiences! As the ultimate ambassador for Owners and Guests, you'll master the art of seamless check-ins, expertly handle transactions, and go above and beyond in responding to guest...
-
Guest Experience Expert
2 months ago
Truckee, United States Marriott International Inc Full timeAdditional InformationPay: $22.28/hour, Ski pass incentive available Job Number24174741 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent...
-
Guest Experience Expert
5 months ago
Truckee, United States Marriott International Inc Full timeJob DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...
-
Luxury Guest Experience Manager
1 week ago
Truckee, California, United States Marriott International, Inc Full timeWe are seeking a highly skilled and dedicated Luxury Guest Experience Manager to join our team at Marriott International, Inc.About the Role:This is an exciting opportunity to be part of a dynamic and forward-thinking organization that values excellence in customer service and guest experience. As a Luxury Guest Experience Manager, you will play a critical...
-
Luxury Guest Experience Specialist
4 weeks ago
Truckee, California, United States Marriott International Inc Full timeJob SummaryAs a Guest Experience Expert, you will be responsible for delivering exceptional service to our discerning guests. This role requires a high level of discretion, professionalism, and attention to detail. You will be the face of the hotel, ensuring that every guest interaction is memorable and exceeds expectations.Key Responsibilities• Process...
-
Guest Experience Expert Overnight
2 months ago
Truckee, United States Marriott Full timeAdditional Information Pay: $23.28/hour, Overnight Shift, Ski pass incentive available Job Number 24140573 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...
-
Luxury Guest Experience Manager
1 week ago
Truckee, California, United States Marriott International, Inc Full timeAs a Housekeeping Rooms Inspector at The Ritz-Carlton, you will play a vital role in ensuring the exceptional cleanliness and quality of our guest rooms. With a strong focus on service excellence, attention to detail, and a passion for hospitality, you will be responsible for inspecting and maintaining high standards of cleanliness, safety, and comfort...
-
Luxury Guest Experience Manager
1 day ago
Truckee, California, United States Marriott International, Inc Full timeJob OverviewThis role requires an individual to oversee guest check-in processes, manage guest-related issues, and coordinate with housekeeping staff. The ideal candidate will have strong communication skills, a commitment to delivering luxury service, and experience in supervising staff.About the JobEnsure exceptional guest service by managing check-in...
-
Guest Experience Expert Overnight
2 months ago
Truckee, United States Marriott International Inc Full timeAdditional InformationPay: $23.28/hour, Overnight Shift, Ski pass incentive available Job Number24181876 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY...
-
Hotel Operations Manager
1 week ago
Truckee, California, United States Hyatt Vacation Ownership Full timeCompany OverviewHyatt Vacation Ownership is a leading provider of vacation ownership services, offering exceptional experiences to its guests.We are seeking an experienced Hotel Operations Manager to join our team, responsible for delivering outstanding guest experiences and ensuring the smooth operation of our hotels.Salary Range: $76,000 - $90,000 per...
-
Truckee, California, United States Vail Resorts Full timeCompany Overview: Vail Resorts is a leading company in the hospitality industry, dedicated to providing exceptional experiences for our guests. Our commitment to service and quality has earned us a reputation as one of the top resort companies in the world.Salary: We offer a competitive salary range of $22-$23 per hour, reflecting our commitment to...
-
Truckee, California, United States Marriott Full timeCompany Overview:At The Ritz-Carlton, we pride ourselves on delivering exceptional luxury service to our guests. With a portfolio of over 100 award-winning properties worldwide, we create unforgettable experiences that leave a lasting impression.Salary:$23.28 per hour, with opportunities for career growth and advancement.Job Description:As a Guest Experience...
-
Temporary Housekeeping Service Attendant
1 month ago
Truckee, United States Unavailable Full timeOverview As a Temporary Houskeeping Service Attendant, you are responsible for assisting and supporting the Executive Housekeeper in meeting quality and timeliness standards so that customer properties are cleaned to a standard of excellence and ready to receive guests on time. Position Purpose This position is a short-term assignment to assist during...
-
Temporary Housekeeping Service Attendant
1 month ago
Truckee, United States Unavailable Full timeOverview As a Temporary Houskeeping Service Attendant, you are responsible for assisting and supporting the Executive Housekeeper in meeting quality and timeliness standards so that customer properties are cleaned to a standard of excellence and ready to receive guests on time. Position Purpose This position is a short-term assignment to assist during...
-
Hotel Operations Coordinator
1 week ago
Truckee, California, United States Marriott International, Inc Full timeAs a Rooms Supervisor at Marriott International, Inc., you will play a crucial role in delivering exceptional guest experiences and ensuring seamless hotel operations.Job Summary:We are seeking a highly skilled and organized individual to join our team as a Rooms Supervisor. In this role, you will be responsible for supervising front office staff,...
-
Slopeside Service Ambassador
4 days ago
Truckee, California, United States Northstar California Resort Full timeJob SummaryThe Slopeside Attendant at Northstar California Resort is responsible for creating a welcoming first impression for our guests at our slopeside pickup and drop-off locations. This role is an ambassador of the My Epic Gear program and requires a high level of customer service and communication skills.Key ResponsibilitiesProvide exceptional customer...
-
Dining Service Ambassador
6 days ago
Truckee, California, United States Marriott International, Inc Full timeWe are seeking a highly skilled and experienced In-Room Dining Server to join our team at The Ritz-Carlton Lake Tahoe. As an In-Room Dining Server, you will be responsible for delivering exceptional service to our guests in the comfort of their own rooms.Key Responsibilities:Serve food and beverages to guests in a timely and efficient mannerSet tables...
-
Dining Service Professional
1 week ago
Truckee, California, United States Marriott International, Inc Full timeThe Ritz-Carlton Lake Tahoe is seeking a Dining Service Professional to join our team.As a member of our dining team, you will be responsible for serving food and beverages to guests in a professional and attentive manner. This includes setting tables according to the type of event and service standards, answering questions about menu selections, and...
-
Luxury Spa Service Coordinator
1 week ago
Truckee, California, United States Marriott International, Inc Full timeJob Title: Spa AttendantSchedule services for individuals and large groups utilizing spa/salon reservations software.Confirm scheduled appointments with guests, address inquiries regarding available services, and maintain an up-to-date list of cancellations and modifications throughout the day.Notify service providers of any last-minute changes and resolve...