Support Technician

3 weeks ago


Mt Laurel, United States Emerson Group Full time

Support Technician Company Summary: Our client designs, manufactures, and distributes a wide range of medical and dental equipment. Their products are known for their reliability, precision, and innovative features, helping practitioners perform procedures more efficiently and effectively. Come join a winning teeam focused on improving patient care and enhancing clinical outcomes through advanced technology and high-quality products. Job Summary: As a Support Technician at our client, you'll play a crucial role in ensuring seamless operations for dental offices using our cutting-edge dental equipment. You'll provide both software and hardware support, assisting dental professionals in maximizing the efficiency and effectiveness of their patient care workflows. Responsibilities: Software Support: Assist dental offices with patient management software, troubleshooting issues, and providing solutions. Collaborate with dental staff to address software-related queries and ensure smooth usage. Train users on software functionalities and best practices. Hardware Support: Diagnose and repair mechanical issues related to specified dental equipment (both computer-based and phone-based). Perform routine maintenance and preventive checks on dental devices. Coordinate with the technical team to resolve complex hardware problems. CBCT (Cone Beam Computed Tomography) Products: CBCT expertise is highly desirable. Provide technical guidance to dental professionals using CBCT devices. IT Networking: Troubleshoot network connectivity issues related to specified equipment. Collaborate with IT teams to ensure seamless integration of our products into dental office networks. Electronics Knowledge: Understand the electronic components of specified devices. Assist in diagnosing and resolving electronic malfunctions. Qualifications: Bachelor's degree in a relevant field (e.g., Computer Science, Electrical Engineering, Biomedical Engineering) or equivalent experience. Strong problem-solving skills and a customer-centric approach. Familiarity with patient management software systems. Basic knowledge of IT networking principles. Understanding of electronics and mechanical systems. CBCT experience (preferred but not mandatory). Compensation: Salary Range: $50,000 to $60,000 annually. Bonus: Eligible for a 5% performance-based bonus. This is an on-site position in Mt. Laurel, NJ


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