Support Technician

1 week ago

Laurel, Montana, United States Emerson Group Full time
Support Technician

Company Summary:
Our client designs, manufactures, and distributes a wide range of medical and dental equipment. Their products are known for their reliability, precision, and innovative features, helping practitioners perform procedures more efficiently and effectively.

Come join a winning teeam focused on improving patient care and enhancing clinical outcomes through advanced technology and high-quality products.


Job Summary:


As a Support Technician at our client, you'll play a crucial role in ensuring seamless operations for dental offices using our cutting-edge dental equipment.

You'll provide both software and hardware support, assisting dental professionals in maximizing the efficiency and effectiveness of their patient care workflows.


Responsibilities:

Software Support:
Assist dental offices with patient management software, troubleshooting issues, and providing solutions.

Collaborate with dental staff to address software-related queries and ensure smooth usage.

Train users on software functionalities and best practices.

Hardware Support:
Diagnose and repair mechanical issues related to specified dental equipment (both computer-based and phone-based).

Perform routine maintenance and preventive checks on dental devices.

Coordinate with the technical team to resolve complex hardware problems.

CBCT (Cone Beam Computed Tomography) Products:
CBCT expertise is highly desirable.

Provide technical guidance to dental professionals using CBCT devices.

IT Networking:
Troubleshoot network connectivity issues related to specified equipment.

Collaborate with IT teams to ensure seamless integration of our products into dental office networks.

Electronics Knowledge:
Understand the electronic components of specified devices.

Assist in diagnosing and resolving electronic malfunctions.

Qualifications:
Bachelor's degree in a relevant field (e.g., Computer Science, Electrical Engineering, Biomedical Engineering) or equivalent experience.

Strong problem-solving skills and a customer-centric approach.

Familiarity with patient management software systems.

Basic knowledge of IT networking principles.

Understanding of electronics and mechanical systems.

CBCT experience (preferred but not mandatory).

Compensation:

Salary Range:
$50,000 to $60,000 annually.

Bonus:
Eligible for a 5% performance-based bonus.

This is an on-site position in Mt. Laurel, NJ

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