Guest Services Representative

2 months ago

Austin, United States Kirkland & Ellis Full time
About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world's leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don't just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Guest Services Representative is responsible for providing consistent, seamless, world-class service to all firm-wide Kirkland personnel and external visitors. This position will be the face of a fast-paced Conference Center and must foster a "one team, one firm" approach. From welcoming visitors to coordinating conference center room reservations, the representative ensures that all needs are met, including food, beverage, and state-of-the-art technology. They are expected to provide anticipatory service and look for opportunities to go above and beyond. Qualified candidates must possess exceptional customer service orientation and demonstrate professional etiquette and excellent verbal communication skills. The ability to work collaboratively and cooperatively with other support staff members in a team environment, handle multiple priorities, and work well under pressure is essential. Punctuality and a professional appearance are necessary. The candidate will also ensure a secure environment in the building lobby and reception areas .

ESSENTIAL FUNCTIONS:

(This list is not exhaustive and may be supplemented and changed as necessary.)

Guest Services
  • Greet guests, clients, and K&E personnel in a professional, friendly, and hospitable manner.
  • Control security access functions in the building lobby when checking in guests by verifying identification and observing and reporting any unusual or suspicious persons or activities.
  • Direct and escort visitors to the correct conference room or visiting office.
  • Ensure that the food displayed appears elevated and appetizing, emphasizing attention to detail, with appropriate signage describing food.
  • Assist visitors to the conference center with light secretarial duties (printing, scanning, and copying)
  • Makes reservations for clients and other visitors as assigned (car service, hotel, restaurant, etc.)
  • Arrange for temporary IDs (keycards) for visiting attorneys and K&E employees.
Conference Center Space
  • Inspect conference rooms daily, ensuring they are correctly set.
  • Reserve conference rooms and visiting offices in the Event Management System based on needs and requests.
  • Monitor the Conference Center mailbox and promptly respond to email and office correspondence.
Administrative
  • Professionally administer all incoming telephone calls and take accurate messages.
  • Open and close the reception area (unlocking/locking doors)
  • Maintains the reception area neatly and cleanly at all times.
  • Maintain security in the lobby and on conference center floors.
  • Enter visitor names into the Property Management database.
  • Read, send, print, and forward e-mail messages.
  • Answer general questions regarding space, firm services, and directions to our offices via walking and driving. It should also be able to provide information on local businesses, i.e., hotels, drug stores, restaurants, shoe repair, bakeries, department stores, and coffee shops.
  • Provide overtime coverage for early morning and after-hours events in lobby, reception, etc, when needed.
  • Submit office and building maintenance requests into the proper databases.
Other Functions
  • Any other functions/duties as assigned by management.
Qualifications & Requirements

Education
  • High School diploma or equivalent required
  • Associate or Bachelor's degree preferred
Work Experience
  • Three (3) years of related experience preferred.
  • Background in corporate concierge, hospitality meetings, hotel or conference centers, and/or event planning is preferred.
Skills
  • Professional appearance.
  • Outstanding customer service
  • Excellent telephone etiquette
  • Minimum typing speed of 50 +wpm
  • Excellent written and oral communication.
  • Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements.
  • Ability to work with minimum supervision.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to handle multiple tasks and work under specific time constraints.
Technologies/Software
  • Proficiency in using software, including, but not limited to, Microsoft Office: Word, Outlook, and Excel.

WORK ENVIRONMENT:

This role operates in a professional office environment, utilizing standard equipment such as computers, phones.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Onsite #LI-LW1

  • Guest Services Representative

    2 days ago

    Austin, Texas, United States El Cosmico Full time

    Guest Services Representative - El CosmicoJob Category: Rooms Hourly Requisition Number: FRONT01562Position OverviewAt El Cosmico, we pride ourselves on providing a unique and inviting atmosphere that reflects the spirit of our community. Our establishment is designed to offer an extraordinary experience, blending eclectic charm with a welcoming ambiance. We...

  • Guest Services Representative

    2 days ago

    Austin, Texas, United States McKibbon Hospitality Full time

    McKibbon Hospitality Front Desk RepresentativeThe front desk representative at McKibbon Hospitality serves as the essential first point of interaction for guests. This position demands a friendly and approachable personality, coupled with a sincere passion for engaging with individuals. Key duties encompass effective communication to promptly address guests'...

  • Guest Service Representative

    2 months ago

    Austin, United States Bluegreen Vacations Full time

    Location: Location: Guest Service Representative in Austin, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at the **Barton Creek Square** will serve two primary functions at the guest service desk (GSD) in Simon malls at **2901 S Capital of Texas Hwy, Austin, TX 78746.** ...

  • Guest Services Representative

    2 days ago

    Austin, Texas, United States Pathfinder Hospitality Full time

    Guest Services Representative Are you a customer service enthusiast with a knack for creating welcoming environments? We are seeking individuals who thrive on engaging with guests and possess a friendly demeanor that makes everyone feel at ease. At Pathfinder Hospitality, we believe in nurturing potential and are committed to training those who exhibit the...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Compass Group, North America Full time

    Company Overview: Compass Group, North America is a leader in the foodservice industry, dedicated to providing exceptional hospitality experiences.Position Summary: We are currently seeking a full-time Guest Services Representative. This role is essential in ensuring a seamless experience for our guests from check-in to check-out.Key Responsibilities:Manage...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Omni Hotels Full time

    Location: Omni Hotels At Omni Hotels, we pride ourselves on delivering an exceptional guest experience in a vibrant and dynamic environment. Our properties are strategically located in key urban areas, providing easy access to local attractions and business centers. We are committed to fostering a workplace culture that values respect, growth, and...

  • Guest Services Representative

    2 days ago

    Austin, Texas, United States Pathfinder Development Full time

    Overview: The Guest Services Representative will deliver outstanding customer support and ensure that guests feel welcomed, comfortable, and well cared for throughout their stay. Key Responsibilities: Coordinate with housekeeping, maintenance, and sales teams to promptly address guests' requests.Manage front desk operations, including guest check-ins and...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Pathfinder Development Full time

    Position Overview: The Guest Services Representative is dedicated to delivering outstanding customer service, ensuring that guests feel welcomed, comfortable, and well cared for throughout their stay. Key Responsibilities: Coordinate with housekeeping, maintenance, and sales teams to address guest requests promptly.Manage front desk operations, including...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Pathfinder Development Full time

    Overview: The Guest Services Representative plays a crucial role in delivering outstanding customer care, ensuring that guests feel welcomed, comfortable, and well-cared for throughout their stay. Key Responsibilities: Facilitate communication with housekeeping, maintenance, and sales teams to promptly address guest requests.Oversee front desk operations,...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Pathfinder Development Full time

    Position Overview: The Guest Services Representative will deliver outstanding customer care and ensure that guests feel welcomed, comfortable, and well attended to throughout their stay. Key Responsibilities: Facilitate communication with housekeeping, maintenance, and sales teams to guarantee timely responses to guest requests.Oversee front desk operations,...

  • Guest Services Representative

    2 days ago

    Austin, Texas, United States Pathfinder Development Full time

    Position Overview: The Guest Services Representative is dedicated to delivering outstanding customer service, ensuring that guests feel welcomed, comfortable, and attended to throughout their stay. Key Responsibilities: Facilitate communication with housekeeping, maintenance, and sales teams to promptly address guest needs.Oversee front desk operations,...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Pathfinder Hospitality Full time

    Guest Services Representative Are you a customer service enthusiast with a knack for creating welcoming environments? If you possess a cheerful disposition and enjoy engaging with guests, we would love to hear from you. At Pathfinder Hospitality, we believe in nurturing potential and providing training for those who demonstrate the right attitude and a...

  • Guest Services Representative

    1 day ago

    Austin, Texas, United States Pathfinder Development Full time

    Overview: The Guest Services Representative is dedicated to delivering outstanding customer care and ensuring that visitors feel welcomed, comfortable, and attended to at all times. Key Responsibilities: Facilitate communication with housekeeping, maintenance, and sales teams to guarantee timely responses to guest requests. Oversee front desk operations,...

  • Guest Service Representative

    3 months ago

    Austin, United States Edit Tx Austin Area LLC dba Tide Cleaners Full time

    Job DescriptionJob DescriptionGuest Service Representative - Dry StoreReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Pathfinder Hospitality Full time

    Guest Services Representative Are you a customer service enthusiast with a knack for creating memorable experiences? At Pathfinder Hospitality, we are seeking individuals who embody a positive and inviting attitude, making our guests feel at home. We believe in nurturing potential and are committed to training those who possess the right mindset and ambition...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States HYATT Hotels Full time

    About the RoleHyatt Centric Congress Avenue Austin is seeking a dedicated Front Desk Agent to enhance our Front Desk team. As a valued member of Hyatt Centric, you will benefit from:Complimentary Parking or Commuter AllowanceFree Stays at Hyatt HotelsSignificant discounts on accommodations for you and your familyPaid Time Off Program$1,000 annual educational...

  • Guest Services Representative

    6 days ago

    Austin, Texas, United States El Cosmico Full time

    Guest Services Representative - El CosmicoJob Category: Rooms Hourly Requisition Number: FRONT01492Job DetailsDescriptionAbout Our Company:El Cosmico is a unique hospitality experience that embraces the spirit of adventure and community. Nestled in a picturesque setting, we offer a variety of accommodations that reflect the charm and character of our...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States El Cosmico Full time

    Guest Services Representative - El CosmicoJob Category: Rooms Hourly Requisition Number: GUEST00123Job DetailsDescriptionAbout our Company:El Cosmico is a unique hospitality destination that embraces the spirit of adventure and creativity. Nestled in a vibrant community, we offer a blend of accommodation options that reflect the charm and character of our...

  • Guest Services Representative

    6 days ago

    Austin, Texas, United States HYATT Hotels Full time

    About the RoleHyatt Centric Congress Avenue Austin is seeking a dedicated full-time Front Desk Agent to enhance our Front Desk team. As a valued member of Hyatt Centric Austin, you will benefit from a range of offerings:Complimentary Parking or Commuter StipendFree Stays at Hyatt HotelsSignificant discounts on accommodations for you and your familyPaid Time...

  • Guest Services Representative

    1 day ago

    Austin, Texas, United States Compass Group, PLC Full time

    Position Overview:As a vital member of our hospitality team, you will be responsible for managing the check-in and check-out processes for our esteemed guests. Your role will involve addressing any guest inquiries or issues that may arise during their stay, ensuring a seamless experience.Key Responsibilities:1. Facilitate the registration and check-in...