FT Customer Service Leader

2 weeks ago


Jacksonville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 392485_external_USA-NC-Jacksonville
Address: USA-NC-Jacksonville-175 Freedom Way
Store Code: Store 00349 Front End (7208974)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Jacksonville, Florida, United States J&W Heating and Air Full time

    About UsAt J&W Heating and Air + Plumbing, we pride ourselves on our commitment to excellence and customer satisfaction. Our reputation in Jacksonville speaks volumes, and we are continuously expanding our team with top-tier talent. When you become part of our organization, you’ll experience a culture that values your contributions and encourages your...


  • Jacksonville, Florida, United States J&W Heating and Air Full time

    About UsAt J&W Heating and Air + Plumbing, we pride ourselves on our commitment to excellence and customer satisfaction. Our reputation in Jacksonville speaks volumes, and we are dedicated to maintaining our high standards by hiring only the most qualified individuals. Here, you will discover a supportive environment that fosters growth and development,...


  • Jacksonville, United States MAPCO Full time

    Job DescriptionThe MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and...


  • Jacksonville, United States GE Aerospace Full time

    Job Description Summary The Customer Service Leader plays a pivotal role in managing the entire order lifecycle to ensure seamless fulfillment for all Unison sites and products. Responsibilities encompass order entry, comprehensive order management, prompt issue and dispute resolution, and ensuring timely order fulfillment. The role involves a broad range of...


  • Jacksonville, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummaryThe Customer Service Leader plays a pivotal role in managing the entire order lifecycle to ensure seamless fulfillment for all Unison sites and products. Responsibilities encompass order entry, comprehensive order management, prompt issue and dispute resolution, and ensuring timely order fulfillment. The role involves a broad range of...


  • Jacksonville, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to customers...


  • Jacksonville, United States Food Lion Full time

    Address: USA-NC-Jacksonville-175 Freedom Way Store Code: Store 00349 Front End (7208974) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • Service Technician

    3 months ago


    Jacksonville, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...


  • Jacksonville, United States Food Lion Full time

    PRIMARY PURPOSE Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. DUTIES AND RESPONSIBILITIES...

  • Service Manager

    3 months ago


    Jacksonville, United States Mazzella Service Full time

    Job DescriptionJob DescriptionService ManagerThe Service Manager oversees the operation of the branch’s crane service business.ResponsibilitiesEnsure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costsDevelop and implement the crane service budgetsProactively...


  • Jacksonville, Florida, United States Internal Revenue Service Full time

    Overview We invite you to explore a career opportunity with the Internal Revenue Service, where you can contribute to our mission of serving the public. Position Summary This role is designed for individuals with a passion for leadership and customer service. As a Lead Customer Service Supervisor, you will oversee a team dedicated to providing exceptional...


  • Jacksonville, Florida, United States Rollins Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Rollins, a global leader in pest management services. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesContact customers to schedule and...


  • Jacksonville, Florida, United States Aptive Environmental Full time

    Position Overview:We are looking for a dedicated and innovative Service Operations Leader to join our dynamic team at Aptive Environmental. This role is essential for ensuring the efficient management of our service center operations.Key Responsibilities:Oversee customer and employee retention strategies, ensuring high levels of satisfaction.Monitor labor...


  • Jacksonville, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is partnering with a leading financial institution to hire Customer Service Representatives in a remote setting. This role requires candidates to reside in a specific area for potential onsite training days.Key ResponsibilitiesRespond to customer inquiries and requests in a high-volume, structured contact center environment.Provide...


  • Jacksonville, United States Mick's Grass & Sod Service Inc Full time

    Weed Man, the largest franchised lawn care company in North America and the #1 franchise in lawn care, is looking for a Customer Service Representative to join our growing team in Jacksonville . In this role, you will be working in an office setting, interacting with homeowners over the phone, while being responsible for other administrative duties. This...

  • Service Team Leader

    4 months ago


    Jacksonville, United States Control Southern Full time

    Job DescriptionJob DescriptionPrincipal Duties and Responsibilities: Incremental Business Development Looks for opportunities to provide service value to customers that results in incremental business for Control Southern. Coordinates the acquisition of items and resources required for incremental business. Secures customer approval for all incremental...


  • Jacksonville, Florida, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer Service:...


  • Jacksonville, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionAlpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers.  Partnering with our customers, we help to improve their businesses and make them more productive.  We are also a leader in delivering software solutions to...


  • Jacksonville, United States Walgreens Full time

    Customer Experience Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...


  • Jacksonville, Florida, United States Johnson Controls International Full time

    Unlock Your Potential with Johnson Controls InternationalWe are a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining the performance of buildings to serve people, places, and the planet. Our mission is to empower individuals to thrive in a culture that values their voice and ideas.About the RoleThis position is responsible...