Client Services Representative

3 months ago

Austin, United States Greenberg Grant and Richards Inc Full time

Job Type Full-timeDescriptionGreenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industryWe are growing and would like to speak with you today if you are an Experienced Business to Business Sales or Business Development Representative and are ready to start a new adventure.Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Business Development team.We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of sales reps. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a "Recession and Pandemic Proof Industry", this is the place for you Our top reps make over 500K a year, our average sales rep makes over 100K a year with an average tenure of over 15 years at GGR. Once you get in, you'll never leave.If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 yearsWe have amazing references in every industry in the world such as:Members, and in some cases founding members, of the CLLA, IACC, ACA, and CCAA.We are BBB accredited and have won the "Award of Excellence "for 3 years in a row.We are certified, bonded, and have license to do business in every state in the US as well as international collections.We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.Client Services Responsibilities:Ensuring a positive and professional client service experience.Managing client inquiries via phone, email, online, or in person.Directing client complaints or complex queries to relevant departments in a timely manner.Providing clients with technical assistance on products and services.Expediting serious issues to management toward prompt resolution.Building positive client relations by checking in regularly and following up on active processes.Maintaining client records and documenting processes.Identifying potential client services concerns and facilitating proactive intervention steps.Keeping track of new products on offer, as well as emerging trends in client services.Recommending product improvements based on client services feedback.We are currently seeking highly motivated individuals who are looking to have unlimited income potential. We will give you the tools you need to succeed, and you do the rest This position consists of making high volume cold calls on a daily basis, the ability to communicate effectively with prospective clients, build a pipeline, and client management. We want CLOSERSWhy Choose Greenberg, Grant & Richards, Inc.?We are growing and we want the best of the best to come and grow with us.75% employer paid Medical, Dental & Vision401K with matchPaid Life InsurancePaid Time OffNo nights and weekendsOff early on FridayWeekly Meetings and CoachingFlex timeRemote opportunitiesGGR is looking for Business Development Superstars who will be responsible for maximizing client sales potential, through the development of quality business relationships and promotion of new/existing company services. This position requires a heavy amount of prospecting and lead-development with medium to large sized businesses across many industries.WHAT DOES SUCCESS LOOK LIKE?Generating new leads and opportunities by making calls and maintaining an awareness of existing client database.Aggressively working a pipeline of leads provided to you by GGR.Understanding the clients' needs and develop the ideal solutions for them.Delivering customized sales presentations over the phone.Achieving or exceeding your individual monthly sales quota.Responsibilities:Cold call new prospectsReload current and non-current clients.Generate pipeline of new businessAbility to complete the Sales CycleAbility to complete the client on-boarding process.Utilize vertical marketing strategies.Effectively market the GGR brandMust have the ability to exceed daily, weekly, and monthly expectations consistently.Must follow established policies & procedures.Must take direction well and be self-motivated.Other duties as assigned.Qualifications:High School Diploma or Equivalent (G.E.D.)Minimum of 3 years of inside and/or outside sales where you have made high volume calls daily.Self-starterStrong written and verbal communication skillsAbility to pass skills test.Excellent telephone and customer service skillsWorking knowledge of Microsoft Office programs including Outlook, Word and ExcelMust be able to pass background check. Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Salary Description $42,000 to $120,000 per year (plus commission)

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