Service Desk Technician

2 weeks ago

West Nyack, United States The Salvation Army Eastern Territory Full time

Overview:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

Our Information Technology Department at the Eastern Territorial Headquarters (THQ) in West Nyack, NY has an opening for a Service Desk Technician. This position requires exceptional customer service, communication and organizational skills, a strong working knowledge of PCs, Mac's, mobile devices and related peripherals with keen attention to detail and the ability to prioritize responsibilities.

Responsibilities:

The responsibilities shall include, but not be limited to, the following:

  1. Provides Level 1 technical support for customers at the Territorial Headquarters facility and the Eastern territory as needed. Level 1 support includes desktop, printer, peripheral support, network troubleshooting on the client side, Microsoft365 client support, communications systems (e.g., Content systems, MS Teams, email), installing and configuring approved applications and software. Additionally, processing supervisory approvals to modify Directory service system and user configurations, mobile device support, website access, facilitating and supporting client remote access.
  2. Candidates must possess a minimum of three years of hands-on experience with POS (Point of Sale) systems. This includes proficiency in managing, troubleshooting, and ensuring the smooth operation of POS software and hardware. Experience should cover a variety of systems, demonstrating a strong understanding of transactional processes and data security relevant to point of sale operations. The role requires effective problem-solving skills and the ability to provide support and training to users on POS functionalities. Knowledge of integrating POS systems with other technologies such as inventory management and customer relationship management platforms is also desirable.
  3. In addition to general Level 1 support, serve as the point of contact for desktop imaging, troubleshoot and resolve Notes and Outlook Client issues and provide Mac support.
  4. Deploys new computers and peripherals to users, installs and configures applications.
  5. Creates, manages, updates, and tests images required for the desktops and laptops in the USE service portfolio. Provides images to USE IT Commands as requested.
  6. Reviews the hardware and software requirements of Users and makes recommendations to the Service Desk Supervisor.
  7. Arranges with vendors to return damaged or incorrect equipment.
  8. Arranges warranty and out-of-warranty service as appropriate.
  9. Registers software as appropriate.
  10. Some travel may be required to the ARC sites.
  11. Occasional rotational after-hours/Saturdays, and or holidays support required.
  12. Performs other duties as assigned.


Qualifications:
  • Associate's degree (A. A.) or equivalent from two-year college or technical school and
  • 2 years of related experience; or equivalent combination of education and experience.
  • A+ Certification or equivalent experience required
  • Network+ Certification or equivalent experience required.

  • Level I Help Desk Technician

    4 weeks ago

    West Lawn, United States Team Builder Recruiting Full time

    **Level I Help Desk Technician** ****New Holland, PA **Our Help Desk Technician will**: - ** Troubleshoot** customer-reported incidents - ** Prepare** new computers for deployment and work with users to set up replacement computers to optimize productivity - ** Continually improve** our I.T. processes & documentation in pursuit of efficiency and future...

  • Help Desk Technician

    7 days ago

    West Memphis, United States Inceed Full time

    Compensation: $23 - $25/hr Location: West Memphis, AR Help Desk Technician: Inceed has partnered with a great company to help find a skilled Help Desk Technician to join their team! If you are looking for a great opportunity to utilize and grow your skills with a growing company, take a look at the position requirements and apply today! ...

  • Front Desk Coordinator

    5 days ago

    West Nyack, United States Dental365 Full time

    Job DescriptionJob DescriptionJoin the future of dentistry, led by dentistsAt Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of...

  • Service Desk Technician I

    7 days ago

    West Des Moines, United States Des Moines University Full time

    At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Service Desk Technician 1 to investigate and resolve computer software and hardware problems of users by performing the following general duties, which may vary dependent on departmental needs: first call phone support; logging incidents...

  • IT Help Desk Technician

    1 month ago

    West Point, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job DescriptionJob DescriptionThe Help Desk Technician will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact. Responsibilities of the role shall include:Ensuring all Thayer-owned IT equipment is...

  • Technician

    5 days ago

    West Nyack, United States B&Z AUTO ENTERPRISES LLC Full time

    Job DescriptionJob DescriptionKIA of West Nyack is seeking to add a passionate and experienced Automotive A- Level or B- Level Technician to our dealership in West Nyack, NY. Are you looking to grow your career with an expanding organization? Are you interested in professional career development? We primarily promote from within, so if you are interested in...

  • Front Desk Coordinator

    7 days ago

    Nyack, United States Dental365 Full time

    Join the future of dentistry, led by dentistsAt Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and...

  • Lab Technician

    1 month ago

    West Nyack, United States ENT And Allergy Associates Full time

    Job DescriptionJob DescriptionENT and Allergy Associates, New York & New Jersey's premier ENT and Allergy medical practice, is seeking a self-motivated, people-friendly full time Lab Technician for our Central Mixing lab.Qualified candidate will aid and assist with filling and preparing prescriptions for allergen immunotherapy for patients as ordered by...

  • Information Technology Help Desk Technician

    2 days ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office. (Must be within a 30-minute drive radius of West Palm) Responsibilities: Perform routine maintenance and troubleshooting for hardware and software issues....

  • Service Desk Coordinator

    3 weeks ago

    West Palm Beach, United States Vets Hired Full time

    About the job Service Desk Coordinator (Remote) Essential Functions: Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur. Documents all reported system problems for the purpose of submitting statistical report. Uses...

  • Service Desk Coordinator

    3 weeks ago

    West Palm Beach, United States Vets Hired Full time

    About the job Service Desk Coordinator (Remote) Essential Functions: Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur. Documents all reported system problems for the purpose of submitting statistical report. Uses...

  • Garage Door Service Technician

    1 month ago

    West Palm Beach, United States Precision Door Service of South Florida Full time

    Job DescriptionJob DescriptionPrecision Overhead Garage Door is South Florida's leading Garage Door Repair company. We are offering a Career to top individuals as an Overhead Garage Door Service/Sales Technician. We provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. We train you the right way, so no...

  • Commercial HVAC Service Technician

    5 days ago

    West Columbia, United States Total Comfort Service Center Inc Full time

    Job DescriptionJob DescriptionCOMPANY COMPENSATION Total Compensation $60K to 100K This pay range is based on experience, skill set, and geographic location. You get paid every Friday and we understand that family comes first! LOCATION: Columbia, SCCOMPANY BENEFITS 401k 5% match | Health Insurance | FSA |Dental Insurance| Vision Insurance | Community Service...

  • Information Technology Help Desk Technician

    6 days ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office.(Must be within a 30-minute drive radius of West Palm)Responsibilities:Perform routine maintenance and troubleshooting for hardware and software issues.Provide...

  • Information Technology Help Desk Technician

    7 days ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office.(Must be within a 30-minute drive radius of West Palm)Responsibilities:Perform routine maintenance and troubleshooting for hardware and software issues.Provide...

  • Service Desk Ticket Engineer

    5 days ago

    West Palm Beach, United States Storage Rentals of America Full time

    Job DescriptionJob DescriptionBecome the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!The Service Desk Ticket Engineer will support the IT Service Desk Team Lead in the organization and handling of all IT tickets. Job Description:Work with users in Corporate Office and our field locations to resolve IT...

  • Front Desk Agent

    4 days ago

    West Haven, United States Automobilia Auto Salon LLC Full time

    Job Description: Are you a dynamic individual with a passion for sales and customer service? We are seeking a Front Desk Agent to join our team at Automobilia Auto Salon. We are a premier destination for automotive protection, styling and maintenance services. As the face of our establishment, you will be responsible for delivering exceptional service to our...

  • SR Service Desk Analysts

    2 weeks ago

    Key West, United States Advanced Software Design Full time

    As a Service Desk Analyst - systems analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Analysts joining our team to keep the joint military, multi-national drug interdiction task force on the hunt to stem the flow of illegal narcotics into the U.S. How a Service Desk Analyst will make an Impact: Collect and...

  • Full Time Customer Service Desk Associate

    7 days ago

    West Des Moines, United States Von Maur Full time

    Responsibilities: A Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job responsibilities of a Customer Service Desk Associate include the following: -Provides...

  • N.e Service Director

    1 month ago

    West Caldwell, United States Tgipower Llc Full time

    **N.E Service Director**: Compensation - $100,000 annually plus annual performance-based bonus opportunity The Service Director is responsible for all aspects of service delivery for the iPower customer base and will report directly to the President. The service director will oversee all helpdesk, field service technicians, and dispatch staff for the...