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Onsite Representative Lead

3 months ago

Fort Worth, United States Incora Full time
Incora™ (a merge of 2 great companies': Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering :

  • Industry-leading capabilities
  • Innovative solutions
  • Greater customer value
  • Trusted supplier relationships
  • Business growth and operational efficiency


Our people make us unique, and we offer an Outstanding Employee Experience.

We live by our values; Courage, Collaboration and Commitment and are proud to add real value to our customers' businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

Qualifications - External

The On-Site Representative Lead is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency. The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

You will need to

•Represent Wesco's vision, values and objectives in all job-related activities, sustaining excellent customer relationship

•Maintain strong knowledge of Wesco products, services, quality requirements and customer plans and specification

•Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up

•Coordinate daily activities by organizing work schedules and organizing activities to ensure timely and quality output. Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements.

•Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate need

•Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team

•Address On-Site quality assurance issues and forward to the Regional Customer Program Manager and or Quality Manager for resolution

•Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately

•Assist in determining new bin set-ups, size and location

•Identify part usage issues to the Customer Contract Administrator

•Practice and promote good housekeeping within the on-site work environment

•Actively seek and recommend process improvements to Regional Customer Program Manager, to increase efficiently and accuracy

•Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed

•Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable

•Attend regularly scheduled customer or company-sponsored meetings and/or training, as required

•Travel/drive from customer site-to-site, as necessary

•Prepare Monthly Productivity numbers for functional areas of responsibility to the appropriate Supervisor or Manager

•Perform daily or as required status reports (QBE)

•Package and prepare material for shipment

•Other duties as required

Qualifications

Education High school diploma. Some college or college degree is preferred

•Experience Minimum of 1 year relative JIT, VMI or 3PO experience, within the aerospace industry Excellent, proven customer service and interaction skills, with direct customer and supplier contact Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive result

•Qualifications Ability to mentor and lead a team Demonstrated ability to be a self-starter and self-motivated Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers' Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record