Sr. Strategic Customer Success Partner
2 months ago
The Sr. Strategic Customer Success Partner for GE Appliances is responsible for achieving client retention and satisfaction. This includes being Onsite with the client, providing support, reporting and KPIs associated with the client, and partnering with operations personnel to meet strategic initiatives and implement continuous improvement ideas.The Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What the Candidate Will Do
- Responsible for customer retention, growth and contract management with varying levels of complexity
- Can work independently but will require some support from Leadership and peers
- Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
- Serve as primary liaison on behalf of assigned customer represented with Uber Freight departments and other job functions
- Financial ownership and budgeting of customer revenue
- Assist customer with freight cost forecasting and budgeting as appropriate
- Responsible for driving initiatives with the client and internal teams to meet customer objectives
- Maintain timely and accurate customer information in CRM tools
- Interprets supply chain data to drive actionable insights and improvements
- Travel to customer locations as needed, 10-30% of the time
- High School Diploma
- 3 years customer focused operations/logistics management experience
- Bachelor's degree
- Knowledge of Microsoft Tools and other applications
- Understanding basic project management concepts
- Ability to build relationships at management level
- Experience analyzing and interpreting supply chain data
ABOUT UBER FREIGHT
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#IND23
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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