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Client Partner

3 months ago

Broomfield, United States Datavail Full time
Job Description

As a founding member of this team, initially there will be some groundwork to integrate into the account teams as a change agent to assist driving cultural shifts in the account team

Responsibilities of the Client Partner:

  • Cultivate strong relationships with clients and understand where their specific needs align with Datavail capabilities
  • Collaborate closely with clients to grasp their data management requirements, including database performance optimization, data security, and compliance needs and where they are on their Cloud adoption journey
  • Gain insights into their analytics goals, such as predictive modeling, business intelligence reporting, and real-time data analysis
  • Understand the complexities of their data warehousing needs, including data integration, ETL processes, and scalability requirements
  • Comprehend their enterprise application landscape, including ERP systems, CRM platforms, and custom applications, and how these systems interact with databases and analytics solutions
  • Develop a strategic account plan by partnering with the Sales team and collaborating with Customer Success, Solution Architects and Business Unit Leaders to define and execute strategies for upselling and cross-selling additional services
  • Client Retention & Service Excellence:
    Responsible for the entire customer journey, advancing and driving growth into the Datavail portfolio
  • Deliver high levels of client satisfaction (CSAT) by monitoring and staying informed of service delivery to ensure that Datavail is delivering an advisory and consultative service experience
  • Demonstrate and understand the Datavail service offering landscape and service delivery frameworks to maximize the value of Datavail services and identify opportunities and strategies to improve the client business, drive action, and achieve results by partnering with Datavail
  • Ensure customer executive leadership has visibility of the successful delivery of engaged services and mitigate any risks/issues that may arise during service execution in collaboration with Customer Success and Business Unit Leadership
  • Execute this through a recurring governance meetings
  • Own any/all escalations from the Customer - ensure proper follow up and resolution to maintain high CSAT results
Communication:
  • Maintain and facilitate C-Level and Technology Leadership relationships
  • Serve as a trusted advisor to clients, providing expert guidance on Datavail Service Offerings to client executive leadership
  • Maintain open and transparent communication channels between client leadership and internal teams, providing regular updates on project progress, milestones, and key deliverables
  • Chair and facilitate a recurring internal governance meeting to Datavail leadership where you communicate the current state of the account in collaboration with Sales, Customer Success and Delivery Leadership
Financial Management:
  • Drive revenue growth and expand profitable gross margin
  • Understand key customer budget and financial milestones
  • Partnering with the Customer Success Team, monitor and optimize the consumption of the Datavail Services on behalf of the client. Where appropriate, proactively recommend adjustments to the service levels to meet current or future needs
Education & Experience Requirements:
  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) is required
  • Demonstrated experience leveraging Azure and AWS services and solutions
  • Understanding of best practices, methodologies, and migrations within the cloud provider platforms
  • Ability to spend ~30-40% travel to client or delivery team locations
  • 10+ years' experience in Information Technology or related field
  • 10+ years' experience in account management, customer service or service management, with an IT managed service or outsourcing provider is a must
  • Experience in establishing client vision, owning account growth and portfolio expansion initiatives
  • Experience in project management and business operation with exposure to business process and information flow
  • Experience with complex inter-related projects in matrix-managed business
  • Knowledge of IT industry practices and standards


About Us

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.