Program Manager, Internal Communications

4 weeks ago

Houston, United States Community Health Choice Full time

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

Childrens Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY

Design, lead, and execute the One Message (internal communication) strategy designed to inform, motivate, and inspire Community Health Choice employees. Lead and support various initiatives and events to build and grow the organization's culture through improved employee engagement. Serve as a change agent by building relationships and partnering with HR leadership, the executive leadership team, and multiple internal stakeholders across the organization to ensure effective and consistent organization-wide communications. This position reports to the Vice President, Human Resources.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Plan, write, edit, and create memorable, compelling content across a variety of mediums - including graphics, print materials and video, to drive awareness of key initiatives and inspire employees to act. Key initiatives may include creating communications for the Executive Leadership Team, programs, and other department needs.

Develop, execute, and continuously improve the One Message communication strategy that supports Community's mission and vision, promotes our company values, engages colleagues at all levels across the organization, builds a positive and transparent culture, and drives diversity, equity & inclusion forward.

Facilitate communication and materials for ongoing internal events, including Town Halls, stakeholder meetings, and employee engagement initiatives.

Actively contribute to achievement of departmental goals, as identified in Department's annual business plan, including specific departmental process improvement plans and other duties as assigned and other duties as assigned.

QUALIFICATIONS:

Education/Specialized Training/Licensure:

  • Bachelor's degree in communications, Marketing, Advertising, English, Business Administration, or another related field.

Work Experience (Years and Area):

  • 3-5 years of proven history of progressive experience working in internal/external communications roles with successful outcomes.
  • 2 years of program management experience.

Software Proficiencies:

  • Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Digital marketing software (e.g., Constant Contact, Mailchimp, etc.)
  • Design software (Adobe Creative Suite, Canva) preferred.

Community employees benefits are provided by Harris Health. These benefits are designed to provide you with flexibility and choices in meeting your specific needs.

Community is an Equal Opportunity Employer.

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