Call Center Representative

3 weeks ago

West Palm Beach, United States Ocwen Financial Full time
Job Description

The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent's role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures.

Work Schedule:
  • Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
  • This is a 100% in-office position. Employee must be within commutable distance to the office location and available to work in the office. Office location is in West Palm Beach, Fl.
  • This position is a full time.
  • Eight week paid on the job training. After training there will be a 3 month performance evaluation period.
What PHH Offers:
  • Position does require working in our West Palm Beach office full time
  • Pay is $16.25 to $20 per hour based on experience + potential overtime + monthly incentive ranging between $400 to $800 per month
  • Best in class industry benefits
  • 401K with company match after 1 year
  • Paid holidays + 2 floating holidays + 1 volunteer day per year
  • 19 days of paid time off per year
  • Tuition assistance
  • Quarterly "Fun at Work" events
  • Opportunity for yearly merit increase in compensation
  • Career advancement opportunities after one year of service
Job Functions and Responsibilities:
  • Contact customers who are delinquent with their mortgage loan payments via phone to collect debts
  • Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options
  • Research and resolve issues that impact the mortgage loan due dates and delinquency
  • Utilize required scripted materials to provide accurate solutions to customers
  • Document all customer interactions and repayment agreements in the Company's system of record
  • Use several Company applications simultaneously on multiple monitors to complete required tasks
  • Ensure loss mitigation assistance package requests are sent to, completed and returned by customers in a timely manner
  • Communicate with authorized third parties as required
  • Research customer contact information when these details are not readily available
  • Respond to internal emails and communications from the Team Lead and complete required job trainings in a timely manner
  • Assist other departments with call handling needs as call volume dictates
  • Meet the required departmental performance and metric standards
Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:
  • High school diploma or equivalent required
  • Minimum of one year experience in a customer service or collections environment preferred
  • Must possess basic computer skills, including typing, navigating multiple systems simultaneously, basic computer set-up and have a proficient knowledge with email systems such as Outlook, and the Microsoft Office suite
  • Ability to work independently in a remote and in-person environment
  • Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, and conflict resolution
  • Problem solving and decision-making abilities, with attention to detail, organization and execution of multiple tasks
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

#PHH

About Us

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

  • Call Center Representative

    1 month ago

    West Palm Beach, United States Ultimate Staffing Full time

    Ultimate Staffing is currently partnered with one of the countries top Call Centers and we are currently looking to hire a full-time Customer Service Representative who is a highly reliable motivated individual to join our call center team in West Pa Representative, Call Center, Customer Service, Business Operations, Staffing, Retail

  • Bilingual Call Center Representative

    3 months ago

    West Palm Beach, United States Penske Automotive Full time

    Penske Automotive - 2835 Ranch House Rd [Call Center Representative] As a Call Center Representative at Penske Automotive, you'll: Make inbound and outbound calls and communicate with prospects and customers via text, email, or social media; Complete outbound calls based with a focus on lead generation activities; Make daily call quota; Reschedule missed...

  • BDC Outbound Call Center Representative

    3 weeks ago

    West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time

    Work with Us at Mercedes-Benz of Palm BeachAs a BDC Outbound Call Center Agent, you will play a key role in our Customer Service Call Center team. Your primary responsibility will be to make outbound calls to customers to schedule service appointments. This is a 5-day work week position, Monday through Friday, 8am to 5pm. Some of your key responsibilities...

  • Call Center Representative

    2 weeks ago

    West Lebanon, United States Ultimate Staffing Full time

    We are seeking an experienced Call Center Representative to handle high-volume inbound calls to provide exceptional customer support during our peak period. The Call Center Representative role is essential to the organization's success, serving as th Call Center, Representative, Business Operations, Retail, Staffing, Customer

  • Call Center Professional

    2 weeks ago

    West Palm Beach, Florida, United States Ultimate Staffing Full time

    Ultimate Staffing is partnering with a leading Call Center to hire a full-time Customer Service Representative. This individual will be part of a highly reliable team in West Pennsylvania, providing exceptional support to customers.About the RoleThe ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a...

  • Call Center Representative

    4 weeks ago

    West Lebanon, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJob Description:We are seeking an experienced Call Center Representative to handle high-volume inbound calls to provide exceptional customer support during our peak period. The Call Center Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and...

  • Call Center Representative

    3 weeks ago

    West Lebanon, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionWe are seeking an experienced Call Center Representative to handle high-volume inbound calls to provide exceptional customer support during our peak period. The Call Center Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth....

  • BDC Call Center Agent

    4 months ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per hour, plus bonus! Family Owned...

  • BDC Outbound Call Center Agent

    4 months ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per hour, plus bonus! Family Owned and Operated Medical, Dental, and...

  • Call Center Representative

    2 months ago

    Lake Worth Beach, United States Arch Amenities Group Full time

    Join our seasoned, passionate team of spa professionals in our high-energy spa wonderland! Eau Spa, one of the most exclusive Forbes Five Star properties in the world, hires and develops only the most sophisticated team, committed to providing a delightfully indulgent guest experience. Would you like to work alongside them? Eau Spa and Arch Amenities Group,...

  • Call Center Representative

    1 month ago

    West Palm Beach, United States Earl Stewart Toyota Full time

    Join Our Team as a Call Center Representative Are you looking for a career with growth potential and a company that values its employees? At Earl Stewart Toyota, we're not just offering a job - we're offering a career with real opportunities for personal and professional development. Our diverse team of over 150 people, ranging from 21 to 76 years old, is...

  • Call Center Ambassador

    3 days ago

    West Palm Beach, Florida, United States Earl Stewart Toyota Full time

    **About the Role:**We are looking for a Call Center Ambassador to join our team at Earl Stewart Toyota. As a key member of our customer service team, you will provide exceptional service and support to customers, helping to build loyalty and drive sales.**Salary:** $50,000 - $70,000 per year, depending on experience.**Key Responsibilities:**Provide...

  • Call Center Professional

    2 days ago

    West Columbia, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 5D64DF8A873F47E199869EE7C6A73F0F [Call Center Representative] As a Call Center Representative at Kelly Services, Inc., you'll: Handle a high volume of inbound and outbound customer service calls; Enter conversations into a database to be followed up with; Get detailed information from customers to understand how you can assist...

  • Call Center Office Representative

    3 months ago

    West Monroe, United States Bath Planet Full time

    Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Healthcare Contact Center Representative

    1 month ago

    West Palm Beach, United States Pelvic Rehabilitation Medicine Full time

    Job Type Full-time Description Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization whose core business is providing evidence-based, individualized treatment services for chronic pelvic pain patients. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain affects 28 million women and...

  • Call Center Supervisor

    4 weeks ago

    Royal Palm Beach, United States Insight Global Full time

    We are seeking a Call Center Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first...

  • Call Center Supervisor

    4 weeks ago

    Royal Palm Beach, United States Insight Global Full time

    We are seeking a Call Center Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first...

  • Medical Call Center Representative

    4 weeks ago

    Delray Beach, United States Vision Integrated Partners Full time

    Job Type Full-time Description At Palm Beach Eye Center - Delray, we are seeking a Call Center Representative ("CSR") , responsible for effectively and clearly answering incoming calls, following proper phone etiquette, and in a timely and efficient manner, according to practice protocols. Will also be responsible for properly triaging all incoming calls,...

  • Call Center Supervisor

    3 weeks ago

    West Palm Beach, Florida, United States Express Employment Professionals Full time

    **Job Title:** Call Center Supervisor - West Palm BeachCompany Overview:Express Employment Professionals is a leading staffing agency that helps businesses find top talent in West Palm Beach We specialize in connecting job seekers with excellent employers who are looking for dedicated and skilled professionals.Salary Range:$45,000 - $60,000 per year,...

  • Dermatology Call Center Representative Position

    3 weeks ago

    Fort Walton Beach, Florida, United States Dermatology Solutions Group Full time

    Job Title: Dermatology Call Center RepresentativeWe are seeking a skilled and professional Call Center Representative to join our team at Dermatology Solutions Group, LLC.This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for providing exceptional customer service to our patients, answering multiple...