Technical Account Manager

2 weeks ago

Herndon, United States Zscaler Full time

**Technical Account Manager - Federal** * Herndon, VA 20170, USA * Employees can work remotely * Full-time * Department: Customer Services **Company Description** Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across more than 150 data centers globally, the SASE-based Zero Trust Exchange is the worlds largest inline cloud security platform. **Job Description** As a Zscaler **Technical Account Manager (TAM)**, you will provide world-class post-sales engineering and professional services support to enterprises and service providers. You will interact with customers using a variety of medium (phone, email, on-site) in a professional and efficient manner. All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required. **Responsibilities/What Youll Do:** * Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies. * Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers. * Expected to take support escalations from the region and help the Support team from time to time. * Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours. * Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler. * Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction. * Provide on-site and virtual product training to Premium Support customers. * Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers * Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations * Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases * Maintain intimate knowledge of all Zscaler products and services * Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements **Qualifications** **Qualifications/Your Background:** * 4-5 years of account management experience (either pre- or post-sales) * Experience in implementing/ supporting web security and email security solutions. * Experience in the high-tech networking and information security industry. * Committed desire to provide customer satisfaction * Strong written and verbal communication skills * In-depth understanding of enterprise networks and infrastructure. * Strong Troubleshooting and customer management skills is a must. * In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required. * Understanding of Microsoft Active directory is required. * Practical understanding of open source system administration: Windows, Linux, FreeBSD is required. * Experience with FreeBSD and Linux is desired. * Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required. * Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage. * SQL experience is an added advantage. * Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage. **Additional Information** All your information will be kept confidential according to EEO guidelines. #LI-BMZ **What You Can Expect From Us:** * An environment where you will be working on cutting edge technologies and architectures * A fun, passionate and collaborative workplace * Competitive salary and benefits, including equity Additional information about Zscaler (NASDAQ: ZS ) is available at . Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **Videos To Watch** Technical Account Manager - Federal * Herndon, VA 20170, USA * Full-time

#J-18808-Ljbffr

  • Technical Accounting Manager

    4 weeks ago

    Herndon, United States Edge Staffing Partners Full time

    Job DescriptionJob DescriptionOur client is a $30M government contractor in rapid growth mode. They are looking to add a Technical Accounting Manager to their team, that will report into their Controller. The company works on highly classified contracts and this role would allow for the person to obtain a clearance. This is a permanent, direct hire...

  • Technical Accounting Manager

    3 weeks ago

    Herndon, United States Edge Staffing Partners Full time

    Job DescriptionJob DescriptionOur client is a $30M government contractor in rapid growth mode. They are looking to add a Technical Accounting Manager to their team, that will report into their Controller. The company works on highly classified contracts and this role would allow for the person to obtain a clearance. This is a permanent, direct hire...

  • Technical Project Manager

    3 weeks ago

    Herndon, Virginia, United States GDH Full time

    Technical Project Management The qualified applicant oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects, manages schedules and prepares status reports, assesses, and documents project issues and risks, and develops...

  • Accounting Manager

    3 weeks ago

    Herndon, United States Calibrate North LLC. Full time

    This is a remote position. Title: Accounting Manager Location: Herndon, VA or remote from (VA, DC, MD, PA, NJ, NC, SC, GA, FL, IL, TX, WA) Terms: Full-Time/Permanent Citizenship: Due to federal ITAR regulations, all qualified applicants must be US Citizens Overview: The Accounting Manager will play a pivotal role in overseeing key financial accounting...

  • Sr. Technical Program Manager

    3 weeks ago

    Herndon, Virginia, United States GDH Full time

    Sr. Technical Program Management The qualified applicant oversees and manages the program aspects of multiple ongoing projects and provides leadership and oversight between project management and planning, project team, and line management. Reviews status of program, reviews and approves schedules and is responsible for Program status reports, assesses, and...

  • Technical Program Manager

    3 weeks ago

    Herndon, Virginia, United States Dark Wolf Solutions Full time

    Dark Wolf Solutions is looking for a Technical Program Manager to join our team. The successful candidate will be leading the technical support of a large IT program under an established contract vehicle. Day to day tasks will require blending commercial strategy experience, knowledge of the federal landscape, and PMO support with leading-edge technical...

  • Technical Project Manager

    3 days ago

    Herndon, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Idea Entity, is seeking the following. Apply via Dice today! Description Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done. We are looking for an...

  • Accounting Manager

    3 weeks ago

    Herndon, United States Talascend Full time

    Talascend is currently seeking an Accounting Manager for a direct hire opportunity with our client located in Herndon, VA. OVERVIEW: The Manager, Accounting is responsible for leading and managing the Accounts Receivable (AR), billing, collections, Grants and General Ledger accounting functions, and Accounts Payable (AP) function. The Manager maintains...

  • Account Manager

    3 weeks ago

    Herndon, United States Vercara Full time

    Summary of Position The Account Manager role serves as the main point of contact for the existing account base of Vercara clients. The Account Manager is focused on gross and net retention as well as identifying expansion opportunities (cross-sell and upsell). As the customer’s key contact, you will be directly involved in issue resolution, coordinating...

  • Technical Project Manager

    2 weeks ago

    Herndon, United States Idea Entity Full time

    Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done. We are looking for an experienced and customer-focused Technical Project Manager who will assume a key role in coordinating people and processes to ensure projects are delivered on time and meet...

  • Technical Project Manager

    3 days ago

    Herndon, United States Idea Entity Full time

    Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done. We are looking for an experienced and customer-focused Technical Project Manager who will assume a key role in coordinating people and processes to ensure projects are delivered on time and meet...

  • Lead Major Account Manager

    2 weeks ago

    Herndon, United States Juniper Networks Full time

    Job DescriptionLead Major Account Manager, FSIThe Lead Major Account Manager is responsible for sales activity and customer support within the Federal Systems Integrators (FSI). The FSI Lead MAM will be responsible for achieving or exceeding annual revenue quotas and ensuring that all Juniper sales and delivery activity is run efficiently and effectively....

  • Lead Major Account Manager

    17 hours ago

    Herndon, United States Juniper Networks Full time

    Job DescriptionLead Major Account Manager, FSI The Lead Major Account Manager is responsible for sales activity and customer support within the Federal Systems Integrators (FSI). The FSI Lead MAM will be responsible for achieving or exceeding annual revenue quotas and ensuring that all Juniper sales and delivery activity is run efficiently and effectively....

  • Lead Major Account Manager

    1 week ago

    Herndon, United States Juniper Networks Full time

    Job DescriptionLead Major Account Manager, FSI The Lead Major Account Manager is responsible for sales activity and customer support within the Federal Systems Integrators (FSI). The FSI Lead MAM will be responsible for achieving or exceeding annual revenue quotas and ensuring that all Juniper sales and delivery activity is run efficiently and effectively....

  • Accounting Manager

    3 weeks ago

    Herndon, United States Edge Staffing Partners Full time

    Job DescriptionJob DescriptionOur client is a $30M government contractor in rapid growth mode. They are looking to add an Accounting Manager to their team, that will report into their Controller. The company works on highly classified contracts and this role would allow for the person to obtain a clearance. This position will focus on monthly and...

  • Technical Project Manager

    3 weeks ago

    Herndon, Virginia, United States Idea Entity Full time

    Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done. We are looking for an experienced and customer-focused Technical Project Manager who will assume a key role in coordinating people and processes to ensure projects are delivered on time and meet...

  • Technical Project Manager

    3 weeks ago

    Herndon, Virginia, United States Idea Entity Full time

    Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done. We are looking for an experienced and customer-focused Technical Project Manager who will assume a key role in coordinating people and processes to ensure projects are delivered on time and meet...

  • Accounting Manager

    1 week ago

    Herndon, United States Edge Staffing Partners Full time

    Our client is a $30M government contractor in rapid growth mode. They are looking to add an Accounting Manager to their team, that will report into their Controller. The company works on highly classified contracts and this role would allow for the person to obtain a clearance. This position will focus on monthly and consolidated financial reporting, as well...

  • Sr. Technical Program Manager, DCC Communities

    3 weeks ago

    Herndon, United States Amazon Data Services, Inc. Full time

    Amazon Web Services (AWS) is seeking an experienced Sr. Technical Program Manager to manage data center infrastructure goals and programs, as well as manage intra-organizational customer relationships. AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology...

  • Architect and Technical Project Manager

    4 weeks ago

    Herndon, Virginia, United States GDH Full time

    Job Description: Cloud-Based Contact Center Solution (UCaaS/CCaaS /IVR) SME with Project Management Experience Summary: Be an architect and technical project manager who supports migrating from an on-premises retiring IVR system to a Cloud-based Contact Center as a Service (CCaaS) solution This position will work closely with Federal Managers, Subject Matter...