Patient Services Representative

2 months ago

San Diego, United States San Ysidro Health Center Full time
Position Summary:

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location.

Essential Functions of the Job:
  • Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations.
  • Enter current patient demographic information into Epic system.
  • Provide excellent customer service and be able to communicate effectively with internal and external personnel.
  • Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in.
  • Obtains and documents funding information from patients and provides information on available funding resources.
  • Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program.
  • Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers.
  • Enters a variety of fiscally related information into databases; maintains fiscal records and files.
  • Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.
  • Recognizes need for immediate and urgent services.
  • Provides assistance, guidance and direction to visitors and patients.
  • Assists in care and maintenance of department equipment and supplies.
Additional Duties and Responsibilities:
  • Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.
  • Able to adapt to organizational changes and functions.
  • Participates in educational programs and in-service meetings.
  • Attends meetings as required.
  • Performs other related duties as assigned or requested by the Patient Services Supervisor.
Job Requirements

Experience Required:
  • One year of customer service experience or successful completion of internship at San Ysidro Health.
  • Preferred: One year of experience in a medical setting, preferably front desk, or reception.
Education Required:
  • High School or GED equivalent.
Verbal and Written Skills Required to Perform the Job:
  • Bilingual (Spanish-English) required.
  • Must have good handwriting and verbal communication skills.
Technical Knowledge and Skills Required to Perform the Job:
  • Must have verbal ability for accurate and tactful explanation.
Equipment Used:
  • Multi-extension phones; CRT/PC, and other office machines.
Working Conditions and Physical Requirements:
    • May be required to lift approximately 25 lbs. Mostly sitting position.
    • May be required to work evenings and/or weekends or clinics outside of assigned clinic.
Other details
  • Pay Type Hourly
  • Min Hiring Rate $25.03
  • Max Hiring Rate $35.69


Apply Now

  • Patient Service Representative

    3 months ago

    San Diego, United States Physical Rehabilitation Network Full time

    As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Company: PRN Physical TherapyPay: $19-22/hr based on experience Schedule: Full time - clinic is open M-F 7am-6pm Location: 4435...

  • Patient Service Representative

    5 months ago

    San Diego, United States Allergy Partners Full time

    Job DetailsJob Location55-00-San Diego - San Diego, CADescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and...

  • Patient Service Representative

    7 days ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Services Representative

    3 months ago

    San Diego, United States Aurora San Diego Full time

    As a Patient Services Representative for Aurora Behavioral Healthcare San Diego, you'll facilitate the orderly admission of patients to the organization, balancing the patient's comfort and ease with the organization's operating needs and financial goals.*Pay Range: $20/hr. to $30/hr.Full Time Work Schedule :Sunday to Saturday, 8 hours, Variable working...

  • Patient Services Representative

    2 months ago

    San Antonio, United States Gonzaba Medical Group Full time

    This position is for the inbound GMG contact center. A Patient Service Representative's primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescriptio Patient Services, Representative, Patient, Processing, Healthcare

  • Patient Service Representative

    4 months ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Services Representative

    5 months ago

    San Diego, United States Aurora San Diego Full time

    As a Patient Services Representative for Aurora Behavioral Healthcare San Diego, you'll facilitate the orderly admission of patients to the organization, balancing the patient's comfort and ease with the organization's operating needs and financial goals. *Pay Range: $20/hr. to $30/hr. Full Time Work Schedule : Sunday to Saturday, 8 hours, Variable working...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States Sharp HealthCare Full time

    Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible Patient, Representative, Customer Service, Shift, Medical Receptionist, Per Diem, Retail, Healthcare

  • Front Desk/Patient Service Representative

    5 months ago

    San Diego, United States San Diego Cardiac Center Medical Group Full time

    Job descriptionWant to join a dynamic team?As a client-facing professional, our Front Desk Patient Service Representative (PSR) plays a key role in representing our practice within the medical community. One of the main functions of this position is to serve as a point of contact for patients before and after their appointment and offer them friendly and...

  • Patient Services Representative

    3 weeks ago

    San Mateo, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. RSC Bay is one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do, building families,...

  • Patient Service Representative

    1 month ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Service Representative

    4 months ago

    San Diego, United States Sharp HealthCare Full time

    Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible Patient, Float, Representative, Customer Service, Shift, Medical Receptionist, Retail, Healthcare

  • Front Desk/Patient Service Representative

    5 months ago

    San Diego, United States San Diego Cardiac Center Medical Group Full time

    Job description Want to join a dynamic team? As a client-facing professional, our Front Desk Patient Service Representative (PSR) plays a key role in representing our practice within the medical community. One of the main functions of this position is to serve as a point of contact for patients before and after their appointment and offer them friendly and...

  • Patient Service Representative

    5 days ago

    San Carlos, United States APR Consulting Full time

    Patient Service Representative Location: San Carlos, California Type: Contract Job #78932 APR Consulting, Inc. has been engaged to identify a Patient Services Representative Location: San Carlos, CA 94070 Position: Patient Services Representative Pay Rate: $23/hr Duration: 11 weeks Expected Shift: Day 5×8-Hour (05:30 - 14:00) JOB SUMMARY Duties include but...

  • Patient Services Representative

    2 weeks ago

    San Mateo, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. RSC Bay is one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do, building families,...

  • Patient Service Representative

    5 days ago

    San Carlos, United States APR Consulting Full time

    Patient Service Representative Location: San Carlos, California Type: Contract Job #78932 APR Consulting, Inc. has been engaged to identify a Patient Services RepresentativeLocation: San Carlos, CA 94070 Position: Patient Services Representative Pay Rate: $23/hr Duration: 11 weeks Expected Shift: Day 5×8-Hour (05:30 - 14:00) JOB SUMMARY Duties...

  • Patient Access Representative II

    5 months ago

    San Diego, United States Rady Children's Hospital Full time

    Under general supervision, the Patient Access Representative secures and provides appropriate medical business information to and from patient families/guardians and funding sources. In your role you will interpret, identify, communicate and detail i Patient Access, Representative, Scheduling, Healthcare, Patient, Patient Services