Lead Patient Services Rep
5 days ago
DescriptionWage Range: $20.57 - $32.92 per hour + $1.75 hr. Lead premiumSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealthPosted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.Job Summary:Serves as the first point-of-contact for patients in a fast-paced call center. Utilizes exceptional customer service skills to coordinate patient care and to provide an excellent patient experience. Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned. As the Lead, this individual performs the same job functions as staff led on a regular basis; a lead assists the work team and provides "oversight" of work team on behalf of supervisor.Primary Duties: Coordinates all aspects of patient scheduling to include creating initial and follow up in-person and virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a timely manner that meets the needs of the patient and optimizes provider schedules. Requests, confirms, and validates interpreter services to meet patient needs. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurances/co-pays, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc. Markets the benefits of the patient portal and assists patients with the enrollment process. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening. Coordinates emergent or add-on patient care requests with clinical team and provider.Responsible for message management to include accurate and complete messages, may propose orders and coordinate communication with clinic staff. Manages various work queues and takes prompt action to respond to pending requests. Prepares and sends letters, portal messages or phone calls to communicate pertinent information and important patient outreach.Performs other duties as assigned.License, Certification, Education or Experience:REQUIRED for the position:High School diploma or equivalentTwo years of experience in a hospital, medical office, or healthcare insurance settingPrior experience training and educating staffPrior experience in a contact center, primary care, or specialty carePrior lead or leadership experience to include training, projects, etc.Knowledge of clinical/medical office proceduresAbility to be flexible and relate well with others in a professional and pleasant mannerKnowledge of medical records confidentialityExcellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositionsAbility to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)Strong written communication skills, including ability to spell accurately and write legiblyAbility to work independently, show initiative and work productively within a team environmentActively listen to and validate patient conversations. Employ de-escalating techniques as appropriateAbility to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy, and guidelinesKeyboarding skills and working knowledge of Windows based software systemsDESIRED for the position:Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc. Knowledge of basic medical terminology/common medicationsKnowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance PortalsElectronic Medical Record (EMR) experience, preferably Cerner or EpicFamiliarity with HIPAA and other health industry compliance standardsBenefit Information:Choices that care for you and your familyAt EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.Medical, vision and dental insuranceOn-demand virtual health careHealth Savings AccountFlexible Spending AccountLife and disability insuranceRetirement plans (457(b) and 401(a) with employer contribution)Tuition assistance for undergraduate and graduate degreesFederal Public Service Loan Forgiveness programPaid Time Off/VacationExtended Illness Bank/Sick LeavePaid holidaysVoluntary hospital indemnity insuranceVoluntary identity theft protectionVoluntary legal insurancePay in lieu of benefits premium programFree parkingCommuter benefitsView a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.2024 Benefits Guide
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Patient Services Rep
3 months ago
Kirkland, United States Evergreen Healthcare , LLC Defunct Full timeDescription Wage Range: $20.57 - $32.92 per hour + $2.00 per hour float pool premium Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some...
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Patient Services Representative
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Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Services Representative Lead to join our team at EvergreenHealth. As a key member of our healthcare operations team, you will be responsible for providing exceptional patient care and support in a fast-paced call center environment.Key ResponsibilitiesCoordinate Patient Scheduling: Create and...
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Patient Services Representative Lead
2 days ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryServes as the first point-of-contact for patients in a fast-paced call center environment. Utilizes exceptional customer service skills to coordinate patient care and provide an excellent patient experience. Responsibilities may include inbound and outbound call management, patient registration and scheduling, payment processing, and message...
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Patient Services Rep
2 months ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Patient Services Rep
1 month ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Patient Services Rep-EHPC Float Pool
2 months ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour + $2.00 per hour float pool premiumSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some...
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Patient Services Rep-General Surgery Care
5 days ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hourSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Front Desk Rep
2 months ago
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Patient Services Representative
3 weeks ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour $3000.00 bonus for full-time and pro-rated for part-time. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based...
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Patient Services Representative
2 months ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour $3000.00 bonus for full-time and pro-rated for part-time. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based...
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Patient Services Representative
4 weeks ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour 15% Per Diem Pay. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job...
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Patient Services Representative
4 weeks ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour 15% Per Diem Pay. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees....
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Patient Services Representative
1 month ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are...
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Patient Services Rep- Surgical Specialties
2 months ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hourSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Patient Services Rep- Urology Care
3 months ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Patient Services Representative
3 weeks ago
Kirkland, Washington, United States Radia Inc., P.S. Full timeJob OverviewEvergreen Radia is seeking a Patient Services Representative (PSR) to enhance our operations. We are a prominent Outpatient Imaging Center dedicated to delivering high-quality imaging services and exceptional patient care.CompensationThe hourly wage ranges from $19.73 to $29.01, influenced by various factors such as relevant experience, skills,...
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Patient Services Representative
3 weeks ago
Kirkland, Washington, United States Radia Inc., P.S. Full timeJob OverviewEvergreen Radia is seeking a Patient Services Representative (PSR) to enhance our operations. We are a dedicated Outpatient Imaging Center committed to delivering high-quality imaging services and exceptional patient care.Compensation:The hourly wage ranges from $19.73 to $29.01, influenced by various factors such as relevant experience, skills,...
