Site Support Specialist

**Adaptimmune**

**Site Support Specialist (Patient Supply Operations)**

**Patient Supply Operations - Philadelphia, PA - Full Time**

The Site Support Specialist participates in the planning, communication, and implementation of Adaptimmune processes and systems at Clinical Sites and Commercial Centers of Excellence. The scope includes but is not limited to the creation and delivery of training, and operational assistance including addressing questions and issues. This role coordinates plans and actions with Adaptimmune departments including but not limited to Clinical, Clinical Site Operations and Information Management. The Site Support Specialist ensures that the required documentation (i.e., site training records) are complete and stored at Adaptimmune. In addition, this role captures site feedback, shares with the appropriate Adaptimmune parties, and develops action plans to facilitate issue resolution and process improvements.

**Key Responsibilities**

* Leads training and implementation of Vineti and other tools required to facilitate treatment.

* Provides site support / help desk support post-rollout.

* Contributes to the creation and delivery of training material for in-scope systems, including but not limited to Chain of Custody/Chain of Identity. Contributes to the creation and delivery of site communication regarding Adaptimmune plans.

* Acts as the primary contact for questions and issues regarding site usage of Adaptimmune processes, systems, and services. Coordinates the resolution of questions and issues, engaging the appropriate Adaptimmune teams.

* Ensures that site training records are captured, created, and maintained in the designated Adaptimmune system(s).

* Collaborate with sites and Adaptimmune teams to identify, document and action improvement opportunities.

**Qualifications & Experience**

* Bachelors degree in business, operations, supply chain, or relevant discipline

* 3+ years within a customer service, supply chain or similar role, preferably within pharmaceutical or biotech industry

**Desirable**

* Experience with cell and gene therapy logistics & supply chains

* Experience with early stage and late stage/commercial pharmaceutical/biotech companies

* Treatment operations experience

At Adaptimmune we embrace diversity and equality of opportunity. We believe that the more inclusive we are, the better our work will be. We welcome applications to join our team from all qualified candidates, regardless of age, colour, disability, marital status, national origin, race, religion, gender, sexual orientation, gender identity, veteran status or other legally protected category. It is our intent that all qualified applicants will receive equal consideration for employment.

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