Customer Service Representative

4 weeks ago

Newport, United States Norco, Inc. Full time

Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee-owned company, we operate the nation's largest independent gas manufacturer/distributor of welding, safety, and medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP). At Norco, we share a common mission: "Serving You Better." Treating customers, suppliers, and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Job Description Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price, and use Efficiently assess customer needs for product or services Educate patients/clients on medical products and services Fit and sell medical products and services to customers Process customer orders and accurately input customer orders into the computer Keep showroom stocked, clean, organized, and presentable Medical Route Delivery Driver Responsibilities as necessary Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs Perform other tasks as assigned or necessary Qualifications High school graduate or equivalent Medical background/experience is a plus Excellent customer service skills Ability to work with diverse clientele Ability to occasionally lift and/or carry objects weighing up to 100 lbs Ability to sit, stand and walk for extended periods of time Ability to accurately enter data into the computer and acquire a working knowledge of any software applications necessary to the position Additional Information Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP) Health, Vision, and Dental Insurance Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA) Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance options Employee Tuition Reimbursement 401(k) with Employer Matching Wellness Program Employee Discount on products sold by Norco Norco, Inc is an Equal Opportunity/Affirmative Action Employer Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug-Free workplace. #J-18808-Ljbffr

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