Patient Care Coordinator
2 months ago
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
The Job
The Patient Care Coordinator will support SCAN Mobile Care Team's clinicians and coordinate care for SCAN members to achieve its mission to enhance seniors' ability to manage their health and live independently.
You Will
Work closely with SCAN Mobile Care Team (SMCT) clinicians to deliver an excellent healthcare experience to our members.
Support SCAN SMCT by effectively performing administrative responsibilities with minimal supervision including:
- Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and fill out patient forms.
- Schedule specialty appointments, coordinating transportation.
- Answer telephone calls in a professional manner and address/direct calls appropriately.
- Sort and distribute incoming mail and faxes.
- Maintain inventory of supplies and materials needed by clinical staff; stock and order supplies as necessary.
- Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.
Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.
Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care.
Monitor and address clinical quality care gaps with clinicians.
During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior-living communities throughout Los Angeles and Orange Counties.
Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior-living communities.
Other duties as assigned.
Your Qualifications
- HS Diploma or GED required. Bachelor's degree preferred.
- A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
- 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.
- Direct patient care background preferred but not required.
- Experience with Medicare Advantage or long term care communities preferred.
- Ability to communicate effectively verbally and in writing
- Cultural competence and sensitivity required, multilingual skills preferred Highly organized with attention to detail
- Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities
- Knowledgeable and able to maintain HIPAA requirements
- Adaptable and open to change and problem-solving
- Hourly rate: $20.00 to $25.00 per hour
- 401(k) Retirement Saving Plan
- An opportunity to become part of a team that makes a difference to our members and our community every day
We're always looking for talented people to join our teamQualified applicants are encouraged to apply now
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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