French speaking customer service

3 weeks ago

Port Washington, United States Randstad Full time

Our client, a large healthcare company, is looking for a French Speaking Customer Service Representative for a Hybrid Role in the Port Washington, NY area. This role is hybrid, so candidates that are interested must be within driving distance of Port Washington, NY. Please ensure that all resume and contact information is correct.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

•Answers incoming calls and processes orders.
•Resolves customer complaints, troubleshoots issues to determine best path for resolution.
•Correctly documents customer interactions and tracks call types.
•Maintains support service levels and upholds Luxottica's Customer Service standards.
•Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
•Takes inbound phone calls for up-to 90% of assigned shift.
•Performs all other duties as assigned.

Skills

French Interpersonal Sensitivity Adapting to Change Typing Skills Basic Software Skills Follow-up Active Listening Telephone Etiquette Empathy Customer Relations ERP CRM Customer Service Basic Computer Skills Client Service Customer Relationship Management Customer support Certified Financial Service Auditor CUSTOMER ORDERS/SALES
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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