Client Service Representative

4 weeks ago

Poulsbo, United States Ethos Veterinary Health Full time
Join Our Compassionate Team at Animal Emergency and Specialty Center
Animal Emergency and Specialty Center (AESC) is actively seeking dedicated full-time and part-time Client Service Representatives to join our dynamic team. We are expanding rapidly, and internal promotions have opened up exciting opportunities across various shifts, including day, night, and weekend hours.

About Us:
At AESC, we are not just a veterinary hospital-we are a lifeline for pets and their families during critical moments. Our state-of-the-art facility operates 24/7, ensuring that we are always here when pets need us most. Our team is passionate about providing compassionate, quality care and thrives in a culture built on teamwork, communication, and trust.
We believe in fostering an environment where everyone feels respected and valued. Whether it's our staff, clients, or patients, we emphasize transparency, integrity, and continuous support.

Why AESC?
  • Cutting-Edge Care: Be part of a team that utilizes the latest technology and methods in veterinary care.
  • Supportive Environment: Work alongside a team that prioritizes your well-being and professional growth.
  • Mission-Driven: Contribute to a meaningful cause-caring for pets in their most vulnerable moments.
Current Opportunities:
  • 10 am - 8 pm: Sunday, Monday, and potentially Tuesday if interested.
  • 4 pm - 12 am: Flexible days Sunday-Saturday (one weekend day required).
  • 8 pm - 6 am: Thursday, Friday, and Saturday (with a shift differential of $5/hr from midnight to 6 am).
About You:
We are looking for a focused, dynamic individual who brings both medical experience and a passion for client service. In this role, you will be at the heart of our operations, managing a bustling front desk that requires meticulous attention to detail and the ability to multitask efficiently. Applicants with 3+ years of customer service experience highly preferred. Your role will involve:
  • Handling multiple phone lines with professionalism and efficiency.
  • Welcoming and checking in/out clients and patients with empathy and accuracy.
  • Processing payments and managing client accounts.
  • Managing a busy lobby of waiting clients and their pets, ensuring smooth and organized flow.
  • Maintaining clear and compassionate communication with clients and team members.
  • Ensuring the reception area operates smoothly at all times, even during peak periods.
Your ability to stay composed under pressure, manage competing priorities, and provide exceptional service during high-stress situations is essential.

Key Responsibilities:
  • Managing numerous phone lines with professionalism and efficiency.
  • Welcoming and checking in/out clients and patients with empathy and accuracy.
  • Processing payments and managing client accounts.
  • Managing a busy lobby of waiting clients and their pets, ensuring smooth and organized flow.
  • Maintaining clear and compassionate communication with clients and team members.
  • Ensuring the reception area operates smoothly at all times, even during peak periods.

Compensation & Benefits:
  • Hourly Rate: $19.00 - $21.00 per hour.
  • Night Shift Differential: Additional $5/hr from midnight to 6 am.
  • Full-Time Benefits:
    • Competitive salary with holiday, and call-in pay.
    • Uniform allowance.
    • Paid Time Off to recharge and maintain work-life balance.
    • Comprehensive medical, dental, and vision insurance.
    • 401(k) retirement plan
    • Short and long-term disability coverage.
    • Life insurance
    • Employee pet discount to keep your own furry family members healthy.
    • Ongoing growth & development opportunities, including access to continuing education and career advancement within our expanding network.

What You Can Expect:
  • Team-Oriented Culture: A collaborative environment and a support team that is always willing to lend a helping hand.
  • Continuous Learning: Opportunities for professional development and learning from a knowledgeable and experienced team.
  • Positive Workplace: A welcoming atmosphere where questions are encouraged, and every team member is treated with respect.

Join AESC Today
If you are looking to make a real difference in the lives of pets and their families while advancing your career in a supportive, cutting-edge environment, we encourage you to apply.

Job Types: Full-time, Part-time

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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