Parts Sales

6 months ago

Houston, United States Selectransportation Resources Full time
Las funciones esenciales y las responsabilidades incluyen lo siguiente:

  1. Se espera que los Empleados del Mostrador generen un mnimo de ventas por mes. Esta cantidad se refleja en el Rendimiento MTD que muestra el rendimiento de ventas de cada persona.
  2. Los Empleados del Mostrador deben satisfacer las necesidades del cliente en el mostrador.
  3. Cuando se forme una fila en el mostrador, los Empleados del Mostrador deben reconocer a los nuevos clientes y hacerles saber que los atendern tan pronto como terminen de atender a su cliente actual.
  4. Los Empleados del Mostrador deben realizar tareas de "Will Call" cuando la demanda de estos clientes exceda la capacidad de la persona designada para "Will Call".
  5. Los Empleados del Mostrador no deben recibir partes daadas y emitir crdito para una nueva en su lugar; el cliente debe comprar una nueva parte. Cuando el OEM determine que una parte es garantizable, el cliente ser elegible para un crdito.
  6. Los Empleados del Mostrador son responsables de verificar sus propias devoluciones de ncleo. Si no se sienten cmodos con esto, an son responsables, pero deben consultar otra opinin de un Empleado del Mostrador con ms experiencia.
  7. Los Empleados del Mostrador tambin actan como cajeros para los clientes a quienes venden partes. Cada uno es responsable de la precisin en su caja registradora.
  8. Se debe recoger una licencia de conducir de un cliente que usa una carretilla y devolverla cuando regrese la carretilla.
Puntos Finos: Es muy fcil para los Empleados del Mostrador caer en el rol de "tomadores de pedidos" en lugar de aprovechar cada oportunidad para vender otros productos que el concesionario tiene para ofrecer. Se espera que los Empleados del Mostrador vendan productos relacionados con la parte principal que un cliente necesita.

Las funciones esenciales y las responsabilidades incluyen lo siguiente: Funciones compartidas de ventas internas (Will Call, Empleado del Mostrador)
  1. Los ncleos no deben venderse en intercambio.
  2. Al realizar negocios con el cliente, asegrese de que toda la documentacin pertinente, incluida la factura, la tarjeta de crdito, etc., est firmada.
  3. El personal debe escribir la informacin pertinente en la seccin de notas de la factura, por ejemplo, entregar en dos horas, requiere p.o., recoger ncleos, etc. Esto ayudar con las entregas y la satisfaccin de las necesidades del cliente.
  4. Para pedidos de partes donde se incurrir en flete, el flete debe facturarse inmediatamente despus de colocar la parte en un ticket. El Gerente de Partes es la nica persona que puede autorizar su eliminacin. El pago del flete debe cobrarse al cliente en el momento de realizar el pedido.
  5. Se debe recoger un anticipo del 100% por una parte ordenada del cliente en el momento en que se ordena la parte.
  6. Todos los clientes deben ser cobrados con una tarifa de reposicin del 10%.
  7. El personal debe hacer llamadas telefnicas diarias a las cuentas asignadas diariamente. En caso de ausencia, el personal puede ser asignado para hacer las llamadas telefnicas de las partes ausentes.
  8. Se espera que el personal devuelva las partes a sus lugares asignados cuando se devuelvan las partes.
  9. Se espera que el personal mueva los ncleos sucios al rea designada para ncleos, documentando correctamente la documentacin inmediatamente despus de que se acepten los ncleos.
  10. Se espera que el personal mueva las partes de garanta al rea designada para partes de garanta, documentando correctamente la documentacin inmediatamente despus de que se acepten las partes de garanta.


Requirements

  • Estar de pie y caminar hasta 4 horas continuas por da.
  • Permanecer en una posicin estacionaria, sentado, hasta 4 horas continuas por da.
  • Recorrer el departamento y/o concesionario hasta 6 horas continuas por da.
  • Levantar hasta 50 libras.
  • Frecuentemente alcanzar, doblar, empujar y tirar.
  • Subir y bajar escaleras y mover artculos de hasta 25 libras.
  • Subir y bajar una escalera y mover hasta 10 libras.
  • Mover artculos de hasta 50 libras.
  • Comunicar e intercambiar informacin precisa.
  • Inspeccionar y reconocer.
  • Operar una computadora.

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