Customer Service Rep

1 week ago

Huntington Beach, United States Glacier Design Systems, Inc Full time
We love beer & if you do too... we want to speak to you

Job Description:

The Customer Service Rep with Glacier Design is responsible for ensuring effective inbound and outbound calls while maintaining great phone skills. This role involves communication with technicians, handling customer concerns, and managing office procedures to promote an efficient business environment. An important aspect of this role is providing great customer service by resolving issues promptly and maintaining a positive relationship with customers, ensuring their needs and expectations are exceeded.

Job Functions:
  • Communicate call-by-call with technicians by dispatching and closing out calls
  • Assists in handling customer concerns
  • Responsible for managing office tools and procedures to promote an efficient business
  • Work with other departments to create and implement tracking tools and business systems
  • Managing a full schedule of quality and opportunity calls for technicians
  • Maintain daily, weekly, and monthly needs of the service schedule
  • Manage the business phone and internet systems
  • Ensures that customer-related issues are resolved in a manner consistent with the company's policies and objectives
  • Organizes and inputs data/information for new client accounts
  • Schedule and manage out-of-state service calls with customers and subcontractors
  • Assists with customer collections when needed
Required Skills
  • Leadership
  • Written and oral communication
  • Customer service - preferably in a call center environment
  • Problem-solving and conflict management
  • Computer skills - Excel proficiency preferred
Work Schedule:
  • Monday - Friday, 8:00 am - 4:30 pm - There is flexibility for remote work after the training period is completed.
Benefits:
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, paid company holidays
  • Eligibility for health, dental, and vision coverage subject to a 60-day waiting period.
    • Glacier Design pays a portion of the employee's monthly medical insurance premium in an effort to offset the cost of their plan
    • Free telemedicine through First Stop Health provided to employees and their immediate family members who enroll in health benefits
  • Sick Pay
  • Paid training and all the tools and resources you'll need to be successful
  • Biannual performance review + Growth opportunities
  • Promotional incentives through AlphaPerks including travel discounts (hotels & car rentals), reduced-fee gym memberships, sales/discounts on retail purchases, and more
Starting Pay:
  • $16.00-$18.00/hour + commission for each new service booked through a technician

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