Associate Director, Business Process Excellence

Associate Director, Business Process Excellence The MMS BD Excellence & Business Transformation team is seeking an Associate Director, Business Process Excellence for the Medication Management Solutions (MMS) business unit in San Diego, CA. The Associate Director will work under the direction of the Sr. Director MMS BD Excellence and partner with business leadership, Operations Strategy, and the BD Excellence business system deployment team to identify and deliver on high-impact transactional business process optimization and improvement initiatives aligned with the strategic priorities of the global MMS business unit. This role will deliver best-in-class problem-solving and workshop facilitation and process management systems and tools to drive transformation, business process improvement, and enable a continuous improvement culture. Key responsibilities include: Inspire operational excellence Drive strategic process improvement Build and scale excellence capabilities Minimum requirements include: Bachelor's degree in business administration, engineering, supply chain, management information systems, technology, or a related field 8+ years of relevant experience in business process consulting, process improvement, or strategy and operations roles 5+ years of experience driving enterprise process improvement and transformation 3+ years of experience using software technologies and tools to support business process optimization 3+ years of experience working at a company with a focus on operational excellence in Healthcare, Med Tech, Pharma, or Life Sciences 3+ years of experience facilitating workshops and events or training transactional process improvement methodologies 3+ years of experience managing high-visibility programs with executive-level stakeholders Experience using lean, six sigma, or other structured problem-solving methodologies specifically in commercial, customer service, or shared services functions Experience with implementing visual daily management tools Experience with capability-building and training programs Skills include: Expert knowledge of Lean and kaizen methodologies and their application to transactional processes Strong leadership capabilities Strong customer focus with strategic thinking ability Excellent analytical and problem-solving capabilities Capacity to navigate ambiguity and uncertainty Advanced interpersonal and English-language communication skills Ability to enable scaled impact across an organization Demonstrated growth mindset and resilience Ability to influence senior leaders across a matrixed organization Location/availability: This is an office-based hybrid role in San Diego, CA. Monday, Tuesday, Wednesday, and Thursday are required in-office days each week. Travel up to 50% for workshops and training, mainly domestic with minimal international travel. Preferred qualifications include: MBA or relevant advanced degree Certification as a trainer or facilitator Certified practitioner in lean tools At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.