Associate Director, Business Process Excellence

Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Overview The MMS BD Excellence & Business Transformation team is seeking anAssociate Director, Business Process Excellence for the Medication Management Solutions (MMS) business unit in San Diego, CA. The Associate Director will work under the direction of the Sr. Director MMS BD Excellence and partner with business leadership, Operations Strategy, and the BD Excellence business system deployment team to identify and deliver on high-impact transactional business process optimization and improvement initiatives aligned with the strategic priorities of the global MMS business unit. This role will deliver best-in-class problem-solving andworkshop facilitation and process management systems and tools to drive transformation, business process improvement, and enable a continuous improvement culture.Key Responsibilities Inspire operational excellence – As aleader in theglobal MMS BU assigned to the MMS BDE Excellence team, you will:Champion the BD Way (BD’s values and principles)to promote a culture of excellence, customer-centricity, innovation, and continuous improvement.Reflect standards of BD Excellence in your leadership, your individual and team behavior and outputs, and the collective outcomes of your team.Continuously scan inside and outside BD to benchmark,identify best practices, and push the broader team to achieve excellence.Drive strategic process improvement – As a skilled problem-solver, you will: Identifyand execute high-impact operating model and business processimprovementprojectsaligned to MMS strategic initiatives and goals across customer experience, quality, revenue, and gross profit.Set the standard for world class problem-solving and kaizen event workshop preparation and facilitation, enabling teams to rapidly address complex business problems.Advise executive sponsors and senior leaders on how to enable sustainment of outcomesof process improvement projects, from daily visual management and leader standard work to recommendations on organizational design and operating model.Install visual daily management toolsand transfer continuous improvement knowledge and skills to process ownersManageBusiness Process Excellence team portfolio and schedule of project-based work transparently and convene regular operating mechanisms to ensure rapid delivery and learning.Build and scaleexcellence capabilities– As a team leader and Certified Practitioner of the BD Excellence tools, you will:Lead, coach, and develop direct reports.Lead capability-building efforts across MMS by delivering targeted training, coaching, and enablement programs that drive adoption of BD Excellence tools and frameworks.Become a Certified Practitioner in the BD Excellence Fundamentals toolkit, including problem-solving, process improvement, and kaizen event methodologies.Design and implement scalable approaches to embed process ownership, performance management, and operational discipline into daily business rhythms.Partner with leaders across functions and geographies to foster a mindset of continuous improvement, strategic execution, and operational excellenceMinimum Requirements:Education:Bachelor's degree in business administration, engineering, supply chain, management information systems, technology, or a related fieldExperience:8+ years of relevant experience in business process consulting, process improvement, or strategy and operations roles5+ years of experience driving enterprise process improvement and transformation3+ years of experience using software technologies and tools to support business process optimization3+ years of experience working at a company with a focus on operational excellence in Healthcare, Med Tech, Pharma, or Life Sciences3+ years of experience facilitating workshops and events or training transactional process improvement methodologies3+ years of experience managing high-visibility programs with executive-level stakeholdersExperience using lean, six sigma, or other structured problem-solving methodologies specifically in commercial, customer service, or shared services functionsExperience with implementing visual daily management toolsExperience with capability-building and training programsSkills:Expert knowledge of Lean and kaizen methodologies and their application to transactional processesStrong leadership capabilitiesStrong customer focus with strategic thinking abilityExcellent analytical and problem-solving capabilitiesCapacity to navigate ambiguity and uncertaintyAdvanced interpersonal and English-language communication skillsAbility to enable scaled impact across an organizationDemonstrated growth mindset and resilienceAbility to influence senior leaders across a matrixed organizationLocation/Availability:This is an office-based hybrid role in San Diego, CA.Monday, Tuesday, Wednesday, and Thursday are required in-office days each week.Travel up to 50% for workshops and training, mainly domestic with minimal international travel.Preferred Qualifications:Education: MBA or relevant advanced degreeCertification as a trainer or facilitatorCertified practitioner in lean toolsAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.