Customer Service Counter Agent

2 weeks ago

Birmingham, United States Budget Rent A Car Full time

Job Type

Full-time

Description

Are you looking for a challenging, energized environment with equal opportunity for learning and growth? Look no further

As a Customer Counter Agent you will assist in the completion of customer transactions while providing superior customer service.

  • Open and close rental contracts.
  • Address customer inquiries, such as, explanation of charges, vehicle damages, directions, etc.
  • Promote and sell coverage and upgrades (additional insurance, GPS, upgrade in rental type, etc.)
  • Clean vehicles (washing, vacuuming, gassing, etc.) and prepare for rental
  • Occasionally help shuttle rental vehicles to and from other locations
  • Perform general office duties such as answering phones, photocopying, and maintaining a clean and professional work space
  • Support a team environment by assisting other agents and/or other locations when needed
This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

We provide great benefits and compensations:
  • Hourly base pay plus an extremely lucrative commission/incentive plan
  • Medical, Dental, Vision & 401(k) for full time employees
  • Full training to learn the business and better your career
  • Vacation and Paid Time Off for full time employees
  • Paid Holidays
Requirements
  • High School Diploma or equivalent
  • 1+ years of customer service experience
  • Demonstrated work history tenure
  • Professional communication skills and problem resolution experience
  • Proficient in general office equipment (fax machines, calculators, photocopiers, etc.)
  • Must have a valid driver's license with no more than two moving violations and/or at fault accidents
  • Must be able to pass a drug and background check

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