Practice Manager II

2 weeks ago


Louisville, United States UofL Health Full time

Overview:

University of Louisville Physicians is hiring a Practice Manager II

401 E. Chestnut St. Louisville, Kentucky 40202

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

Manages the day-to-day operations of the physician practice; Organizes the AIM Residency and Fellowship Clinic; overall responsible for the routine business and clinical functions through administrative and clinical staff of around 35 people, including front desk, medical records, nursing and ancillary services to ensure maximum utilization of resources and the efficient delivery of services; ensures office is appropriately staffed to meet the needs of patients and physicians; develops and oversees implementation and administration of internal practice policies and procedures.

Responsibilities:

JOB RESPONSIBILITIES

  • Provide supervision to staff while the clinic is in operation.
  • Establishes work procedures and standards to improve efficiency and effectiveness of the practice
  • Develops guidelines for prioritizing work activities and modifying activities as necessary to ensure appropriate staffing levels are maintained
  • Demonstrates primary goal of customer satisfaction through interacting with patients, physicians and other healthcare providers in a respectful, courteous and confidential manner.
  • Shows concern for our patients, physicians and team members by listening, empathizing and responding promptly.
  • Monitors and documents performance of team members
  • Rewards and disciplines team members as needed; resolves team member issues.
  • Counsels, disciplines and/or recommends termination of employees as required.
  • Assists in the management of FTEs and operational expenses to ensure sound fiscal operations of the practice
  • Monitors purchases for practice; plans a corrective strategy when order levels are excessive in volume or cost and communicates strategy with administration
  • Analyzes financial and practice activity reports
  • Manage Call Center environment (if applicable) and establish departmental metrics
  • Maintain Provider schedule for clinical practice
  • Assists in marketing and expansion related issues; identifies practice/business development opportunities to increase market share
  • Oversees daily/monthly expenditures, staffing and overtime hours.
  • Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with UofL Physician standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance with them.
  • Develops and maintains effective communications between all levels of personnel.
  • Maintain patient confidentiality and complies with HIPPA policies and procedures.
  • Conducts staff meetings regularly.
  • Use Allscripts, centricity business, online paging systems. Retrieve information from other hospital systems.
  • Use Microsoft office applications.
  • Exhibits friendly and helpful behavior.
  • Other duties as assigned.


Qualifications:

MINIMUM EDUCATION & EXPERIENCE

  • A Bachelors degree in Business Administration or related field is required, with an emphasis in Healthcare Administration preferred. Appropriate experience may be substituted for educational requirements.
  • Three years work and supervisory experience in practice management.
  • Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.

KNOWLEDGE, SKILLS, & ABILITIES

  • Successful candidates will be highly organized, have outstanding Excel and Epic skills, and be able to maneuver 25 rooms in addition to the Residency and Fellowship Clinic.

JOB REQUIREMENTS

  • Candidates upon hire will complete an electronic I-9 verification.
  • Only those candidates whose experience best meets our requirements will be contacted.
  • University of Louisville Physicians is an Equal Opportunity Employer.
  • Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.

#LI-LM1


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