Current jobs related to Customer Service Representative - Boston - American Family Insurance Agency Staff
-
Customer Service Representative
2 months ago
Boston, United States Usadscenter Full time**Customer Service Representative** Boston 2015-08-20 Ad ID: 137928 Job Offer: Customer Service Jobs Region: Massachusetts City: Boston Local area: Norwood, MA Job name: Customer Service Representative Job location: Norwood, MA Job type: Temporary/Contract Job category: Call Center & Customer Service Salary: $14 - $16 Hourly We are seeking individuals...
-
Customer Service Representative
2 months ago
Boston, United States TopBuild Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locations2150-Boston posted onPosted 13 Days Ago job requisition idR-105081 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a...
-
Customer Service Representative
1 week ago
Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time $38,000 - $54,000Job DescriptionJob DescriptionWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction. ResponsibilitiesGreet...
-
Customer Service Representative
7 days ago
Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time $38,000 - $54,000Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementTraining & development We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in...
-
Customer Service Representative
3 days ago
Boston, Massachusetts, United States Jobs for Lebanon Full timeAbout Jobs for Lebanon:We are a leading provider of customer service solutions dedicated to delivering exceptional service to businesses in Lebanon and beyond. Our company offers a dynamic work environment with opportunities for growth and development.Job Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join...
-
Customer Service Representative
2 months ago
Boston, United States Charles River Community Health Full time**Customer Service Representative** **Department:** CUSTOMER SERVICE **Office:** Brighton, MA **Customer Service Representative** **CLASSIFICATION/STATUS:** Non-Exempt, Full-time, 40 hours, Permanent **IMMEDIATE SUPERVISOR**: Manager of Customer Service **SUPERVISORY RESPONSIBILITIES**: None **WHO YOU ARE:** **YOUR ROLE & IMPACT** The **Customer Service...
-
Customer Service Representative
4 weeks ago
Boston, United States Everlight Solar Full timeEverlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our...
-
Customer Service Representative
6 days ago
Boston, United States Circle K Stores, Inc. Full timeStore 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
-
Customer Service Representatives
3 months ago
Boston, United States Boston Public Schools Full timeBoston Public Schools seeks Customer Service Representatives - Transportation Department Reports To : Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school district in Massachusetts with approximately 57,000...
-
Customer Service Representative
2 months ago
Boston, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Customer Service Representative
2 months ago
Boston, United States Synergistic International LLC Full timeGlass Doctor of Randallstown is part of the Glass Doctor network of more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are...
-
Customer Service Representative
6 days ago
Boston, United States Amour Marketing Full timeWe are a top-tier consulting sales and marketing firm. We help our clients popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and...
-
Customer Service Representative
2 weeks ago
Boston, United States Amour Marketing Full time $42,000 - $54,000Job DescriptionJob DescriptionWe are a top-tier consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our...
-
Customer Service Representative
1 week ago
Boston, United States Amour Marketing Full timeWe are a top-tier consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and...
-
Customer Service Representative
2 days ago
Boston, United States Marchon Partners Full timeJob Title: Client Service Representative Location: Boston, MA Role is onsite 100% but can earn remote days over time Duration: 3 - 6+ month contract with intent of conversion to full-time Role Summary The client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...
-
Customer Service Representative
2 months ago
Boston, United States ATLAS BUSINESS CONSULTING Full timeJob DescriptionJob DescriptionAs a Customer Service Representative, you will play a pivotal role in maintaining our high standards of customer satisfaction. You'll have the opportunity to engage with our valued clients, addressing their inquiries, resolving issues, and ensuring they have a seamless experience with our company.What You'll Do:Assist...
-
Customer Service Representative
3 days ago
Boston, United States Marchon Partners Full timeJob Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeRole SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...
-
Customer Service Representative
2 days ago
Boston, United States Marchon Partners Full timeJob Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeRole SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...
-
Customer Service Representative
10 hours ago
Boston, Massachusetts, United States Sterland Solutions Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Sterland Solutions. As a key member of our team, you will be responsible for providing exceptional customer service, testing, and data entry support.Key ResponsibilitiesProvide excellent customer service to clients via...
-
Customer Service Representative
3 days ago
Boston, Massachusetts, United States Tufts Medicine Full timeJob Title: Customer Service RepresentativeCompany: Tufts Medical CenterThis role plays a crucial part in communicating with customers and ensuring exceptional customer service. Responsibilities include maintaining a smooth flow of information through in-person interactions and phone calls, as well as handling inquiries and collecting patient/client data...
Customer Service Representative
2 months ago
During core business hours of 7 a.m. to 7 p.m. Central Time, the FRST Team Representative responds to commercial, and farm/ranch policy-related inquiries received from agents, agency staff, Operations and customers. Triages questions and issues, researches the best course of action and documents, or takes the appropriate action in the applicable systems. Leverages processing knowledge to address questions to strive for a First Call Resolution, with minimal effort required on the part of the agency owner/customer thus providing the most customer value.
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role. Position Compensation Range:
$23.00 - $30.76 Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
Customer and Field Support
Uses a working knowledge of multiple systems, databases, products, and policies to obtain information needed to resolve issues or questions. Systems and databases include on-line reference manuals, processing systems, basic claim information, and multiple databases.
Resolves processing issues by researching account information and policy history from multiple systems and by applying knowledge of processing rules and procedures. Explains policy processing steps and takes appropriate action to resolve the issue. Interprets those procedures and rules that interface with other company processes.
Answers inquiries from internal and external customers related to commercial and farm/ranch policies and accounts. Follows up with customer using clear and effective communication.
Maintains knowledge of system processes, procedures, policy changes and rules.
Develops an understanding of the key performance indicators that drive profitability for the division's lines of business.
Handles the call in a manner that requires minimal effort on the part of the customer (agent/customer), thus providing the most customer value.
Problem Identification, Troubleshooting and Resolution
Identifies the need for additional research for resolution of customer or field inquiries. Pulls information from a variety of sources and analyzes the data to understand the cause and solution for the issue.
Identifies and assesses the urgency of the customer's needs to provide appropriate direction. Escalates complex and/or sensitive issues appropriately.
Uses all knowledge resources available including formal and information knowledge management systems.
New Business and Renewal
Assists Agency Owners with entering and binding new business quotes and renewal changes using knowledge of state specific regulations and laws.
Validates information including: third party interests (TPI), Class codes, discounts, associated policies and appropriate down payment and billing options. Corresponds with agent to obtain missing information such as customer contact information.
Processes and enters changes, cancels, and rewrites for multiple lines of business and multiple states using knowledge of state specific regulations and laws.
Billing
Securely processing payments.
Review billing activity.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below:
Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
#LI-Remote
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#LI-MS2
#J-18808-Ljbffr
