Customer Success Specialist
4 weeks ago
Interface is a global leader in modular flooring, offering an integrated collection of carpet tiles and resilient flooring that includes luxury vinyl tile (LVT), vinyl sheet, rigid core and nora rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life.
Position summary:
The Customer Success Specialist will provide proactive customer service to internal and external customers. The individual is responsible for order management and steady communication to ensure customer satisfaction for prompt and accurate delivery of products. This individual will serve as the as the voice of the customer to other departments within Interface. This role will represent Interface as the single point of contact to the customer to provide quick resolution, accurate information, and ensure customer satisfaction in a timely & professional manner.
Educational requirements:
High School Diploma
College Degree preferred
Skills and Experience:
Minimum of two years of experience in Customer Service or Planning
Able to create a positive customer experience, both internally and externally
Ability to be a quick thinker, research and troubleshoot
Excellent verbal and written communication skills; success with providing solutions where the desired end result is successfully met within the business guidelines
Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
Able to work in a team-based environment and manage projects from conception to completion
Demonstrate success in working under pressure and handling multiple tasks/priorities
Ability to meet both qualitative and quantitative call performance goals.
Essential Duties
Take inbound calls from customers and Sales team
Make outbound customer calls to ensure accurately and complete order information
Manage the order process flow; work to solve, avoid, or minimize customer delays
Manage allocation of inventory to orders per stock program guidelines.
Continuous review and follow-up of reports to identify potential delays on orders
Timely and daily communication via phone and email; through follow-up on all internal and external requests
Manage Customer Requested Dates to ensure customer install deadlines are met.
Liaison of the Customer to Planning for order improvements, changes, cancellations, and updates
Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection
Coordinate necessary activities with Supply Chain, Financial Service, and external freight carriers to ensure prompt delivery of products.
Update internal notes to ensure CSS Leads are aware of updates on order for their assigned Region.
Enter customer phone orders through Salesforce and JDE accurately and promptly.
Participate and support achieving company initiatives & financial forecasts
Provide quotes to GSA customers on contract items
Be familiar with current Government contact product, pricing, and policies
Provide proper coding on government orders for reporting purposes and payment of administrative fees
Develop extensive knowledge of products and sample availability
Track and confirm delivery
#LI-Hybrid
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
#J-18808-Ljbffr
-
Pest Control Specialist
18 hours ago
Lagrange, United States Rentokil Initial Full time**Pest Control Specialist - $1,500 Sign On Bonus** CAROUSEL_PARAGRAPH * Newnan, Georgia; LaGrange, Georgia * Technical Services * 29019 Rentokil ** Share Job** ** Job Description** **Pest Control Specialist** ***$1,500 Sign On Bonus*** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Active Pest Control is a member of the Rentokil...
-
Compliance & BSA Specialist
2 weeks ago
Lagrange, United States Farmers State Bank Full timeApply Description We are currently seeking a highly motivated and detail-oriented Compliance & BSA Specialist to join our team. The ideal candidate will be responsible for ensuring that our organization complies with all relevant laws, regulations, and industry standards, as well as implementing and maintaining our Bank Secrecy Act (BSA)...
-
JDE System Specialist
1 month ago
LaGrange, United States Interface, Inc. Full timeInterface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate...
-
Picker/Packer
3 weeks ago
LaGrange, United States Kimble's Food by Design, LLC Full timeJob DescriptionJob DescriptionDescription:Our order fulfillment center is a fast-paced, technology driven atmosphere with a sole focus on the customer and client. Order fulfillment specialist (picker/packers) to pick, pack and ship orders per company standards and procedures. The Order Picker/Packer is responsible for filling customer orders and delivering...
-
Picker/Packer
7 days ago
Lagrange, United States Kimble's Food By Design Full timeJob Type Full-time Description Our order fulfillment center is a fast-paced, technology driven atmosphere with a sole focus on the customer and client. Order fulfillment specialist (picker/packers) to pick, pack and ship orders per company standards and procedures. The Order Picker/Packer is responsible for filling customer orders and delivering them to a...
-
Picker/Packer
6 days ago
Lagrange, United States Kimble's Food By Design Full timeJob Type Full-time Description Our order fulfillment center is a fast-paced, technology driven atmosphere with a sole focus on the customer and client. Order fulfillment specialist (picker/packers) to pick, pack and ship orders per company standards and procedures. The Order Picker/Packer is responsible for filling customer orders and delivering them to a...
-
Buyer/Procurement Specialist
21 hours ago
Lagrange, United States Marmon Holdings, Inc. Full timeTrackmobile LLCCome join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.***THIS IS AN ON-SITE POSITION***The Buyer will research...
-
Buyer/Procurement Specialist
4 weeks ago
Lagrange, United States Marmon Holdings, Inc. Full timeTrackmobile LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. ***THIS IS AN ON-SITE POSITION*** The Buyer will...
-
Buyer/Procurement Specialist
4 weeks ago
Lagrange, United States Marmon Holdings, Inc. Full timeTrackmobile LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. ***THIS IS AN ON-SITE POSITION*** The Buyer will...
-
Accounting Specialist
2 weeks ago
LaGrange, United States UrgenCare LLC Full timeJob DescriptionJob DescriptionSUMMARY: Provides accounting and administrative support to the accounting manager.DUTIES AND RESPONSIBILITIES:Processes accounts receivable, accounts payable, and incoming paymentsPerforms general office duties such as filing, answering telephones, and handling routine correspondence.Performs day to day financial...
-
Hair Stylist Intern
4 weeks ago
LaGrange, United States Great Clips Full timeAre you a cosmetology or barber student who's ready to jump-start your career? Join a locally owned Great Clips salon team and they will help you develop your skills and gain essential salon experience. Are you in Cosmetology school and interested in getting real world experience in a salon? Join our team and paid working side by side with some of the...
-
Service Manager
17 hours ago
Lagrange, United States Sun Technologies Full timeJob Title : Service Manager Required Skills : Strong sales-minded, ?customer first? attitude, as well as excellent leadership skills, are the foundations of Service Manager. Location : LaGrange,Georgia **Job Description** **Part I Position Purpose**: * Service Manager - AMCAS is responsible for managing the service department in USA and have peripheral...
-
Service Manager
1 day ago
Lagrange, United States Sun Technologies Full timeJob Title : Service Manager Required Skills : Strong sales-minded, ?customer first? attitude, as well as excellent leadership skills, are the foundations of Service Manager. Location : LaGrange,Georgia **Job Description** **Part I Position Purpose**: * Service Manager - AMCAS is responsible for managing the service department in USA and have peripheral...
-
Beauty Advisor
1 month ago
Lagrange, United States Belk Full timeThe Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.•Sales - Responsible for:Meeting or exceeding personal sales per hour goalsBeing a role model and demonstrating excellent selling skills and customer serviceExecuting successful promotions and special...
-
Project Manager
4 days ago
LaGrange, United States Sterling Engineering Full timeResponsibilities:- Oversee all activities throughout the initiation, planning, execution, testing, installation, and customer acceptance phases of the project- Successfully plan, control, and manage project deliverables to ensure customer needs are met and corporate targets are achieved- Manage, maintain, and communicate regular project status...
-
Project Manager
5 days ago
LaGrange, United States Sterling Engineering Full timeResponsibilities:- Oversee all activities throughout the initiation, planning, execution, testing, installation, and customer acceptance phases of the project- Successfully plan, control, and manage project deliverables to ensure customer needs are met and corporate targets are achieved- Manage, maintain, and communicate regular project status...
-
Project Manager
5 days ago
LaGrange, United States Sterling Engineering Full timeResponsibilities:- Oversee all activities throughout the initiation, planning, execution, testing, installation, and customer acceptance phases of the project- Successfully plan, control, and manage project deliverables to ensure customer needs are met and corporate targets are achieved- Manage, maintain, and communicate regular project status...
-
LaGrange Inside Sales Representative
2 weeks ago
LaGrange, United States Peachy Insurance Full timeJob DescriptionJob DescriptionGet to know us!Welcome to Carmella Larkin Allstate Insurance Agency, a dynamic and client-focused agency within the Allstate family. Located in the State of Georgia, our agency boasts of offices in Roswell, Buckhead, and LaGrange. We are excited to announce an opening for an Inside Sales Representative at our LaGrange office,...
-
Warehouse Manager | 2nd Shift | West Point, GA
4 weeks ago
Lagrange, United States Lumi People LLC Full timeJob Description Job Description Lumi People LLC employs people who help our clients become more productive and successful. We are looking for high-energy Warehouse Managers that are excellent individual performers as well as team players. We value a customer-centric and team-oriented environment. In addition to great customer service skills and a disciplined...
-
Electrical Controls Engineer
7 days ago
Lagrange, United States Norican Group Full timeNorican is home to six leading, globally operating brands: DISA, Italpresse Gauss, StrikoWestofen, Simpson Technologies, Monitizer, and Wheelabrator. As one strong global partner, we can serve you better, faster and more efficiently, giving you access to all we have to offer and working in partnership to keep you performing with the latest knowledge and...