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Field Engineer 3

4 months ago

Basking Ridge, United States ThreePDS Inc. Full time
HOT JOB OPENING - FIELD TECHNICIAN - BASKING RIDGE, NJ

Job Details:
  • Pay Range: $20-22/hr
  • Job Class: Field Engineer/Technician 3
  • Job Type: Onsite - First week or two will be a the main campus for training
  • Non-Driving Role: Non-Driving
  • Work Schedule: 10am to 7pm / 40 hours per week
  • Work Address: Basking Ridge, NJ 07920

Required/Preferred Skills:
Experience with hands-on break/fix/repair of laptops and computers
2-3 years of technical experience
Strong customer service skills preferred

Summary:
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system